Hyatt House Tokyo Shibuya

Very clean and modern facilities. Room is amazing, fantastic location for sightseeing around Tokyo, in Shibuya but not in the crowded parts of the area. The gym is relatively small but very neat. Loved everything! Nothing

Location was great, near shops and restaurants and transportation. Washing machine didn’t dry breakfast was poor, not enough selection and staff did not restock food when out. We ate whatever was leftover without much selection and we didn’t come during closing.

Cleaning staff didn’t come till late in the day when we just wanted to relax in our room. They should be done by noon.

Location was amazing. Quality of rooms and view was excellent. It had washing machine and dryer which was excellent. Staff and service was really really good. Yuri in particular was very helpful in having us find vegan eating spots and guiding us to White Glass coffee and other places Rooms are on the smaller side. It’s difficult to approach by cab as the entrance is not very obvious but with map from hotel it solved things

It was clean, large and had a lot of kitchen supplies. The best part were the pajamas they provided for the stay! The water temp in the shower was not hot enough

The rooms were nice, clean, relatively spacious. It was nice to be so close to the Shibuya train station. The fact that there is no real central entrance to the hotel makes it a challenging location to navigate in terms of taxis and ubers. I think the hotel could do more to orient guests to the location and how to get to stores and restaurants.

Staff was amazing. Beds were comfortable. Location is great. The rooms are large size. Very high price for something that is not a good value

Loved this hotel! The location, next to the train station, was fantastic. It allowed us to move around the city with ease! Each room had a washer/dryer! Such a bonus when traveling. Restaurants and shops were very close by, as well as the Shibuya crossing, but the rooms were not loud at all. The hotel seemed secluded but was just a few steps from soooo much! Really happy with this choice! I would definitely choose it again.

Location and comfort Very high price for the money

but room is far from visually appealing. doesnt give you a feeling considering the money you paid. room is wide for 3 big luggage. dont expect a hotel vibe its like you rented a room. staff is very helpful. room was cold bc they disabled the heating system bc of May. but they provided heater immediately. but i would expect warm room. i dont want to turn on heater once i entered room everytime. it is not the house. it should have left to customer turning on or off air conditioning. IF you book a hotel, it must have proper air conditioning system up to customer.

Loved the location. Loved that clean rooms and especially that had in room washer/dryer.

The room was very spacious, bigger than all of the hotels I've stayed in Japan. The 3rd floor is connected to Shibuya station, which made transportation easy. Close to every attractions, but even though it's in Shibuya, it's still 10-15 mins walking to get to Shibuya crossing. Being connected to a station is a plus and also an issue. It's a bit hard to navigate with all the different floors (1st floor is ground floor, 2nd floor is taxi stand, 3rd floor is station floor). The map will only navigate the road, but you'll have to figure out which floor it's navigating from. From the station, be sure to get out at the exact Exit of the hotel (new south gate), or you'll have a hard time finding the way back to the hotel from the station.

No

they has everything and the room is spacious not that easy to find the place

w/d and 3 beds. perfect for a small family staying 3+ days in Tokyo.

Close to the shopping area It wasn't as large as I thought it would be, and we had a problem with our showerhead

Great location and comfortable stay. Alish P. at guest services was excellent and helpful! Thanks!(:

Location and comfortable room. Price is too expensive

for this time it’s about staff used to be nice but not this time

Room was spotless and spacious for Tokyo standard. Location was convenient. It was hard to find the hotel from the Shibuya Station. Would have been good to have been given clear instructions prior.