Homewood Suites by Hilton Vancouver-Portland

I would have given this 4 stars because the place itself was awesome. But 2 things put me off 1 the listings say king size beds when we went to say something to the front desk person to report the problem of having a queen size bed but he insisted the hotel only has king size beds and made my boyfriend and I question ourselves. So we got a tape measure and sure enough it was the size of a queen. Other thing that kinda sucked was the pool was closed the entire stay we had to go ask why when we went to go to use it and was told us that the pool was closed due to ducks popping in the pool. Why were we not informed when we checked in? The breakfast staff were amazing! The breakfast food was great every morning and the eggs cooked to perfection each time. We also loved the breakfast meat changed each morning. The hobbit door was cool!

Exceptional

Exceptional

Breakfast was good.

Exceptional

The convenient location to the highway and many restaurants

Pleasant

My daughter had a severe allergic reaction at lunch and was heavily drugged and nauseated. I went in at 3:30pm asking if we could get in early so she could lay down while we watched her. They said no since checkin was at 4pm but had me do the paperwork ahead of time so we could get her in immediately. I showed up a few minutes before 4pm and they were checking in others and handing out room keys (including another large family probably in the same 2 bedroom suite). When I got up there they told me the room was not ready on time but couldn't give us an estimate (not even to the closest hour!). I asked if they would call me when ready, and he snarky replied he didn't have my phone number (he had me enter it on the earlier paperwork). Half an hour later my daughter had to come in and lay down on the foyer couch to get out of the hot car and at 40 minutes when he still wouldn't give me an estimate I cancelled so we could go elsewhere. As we're leaving, he offered us cold water. No offer for her to come in and wait out of the heat, no offer for refreshments as we waited, no offer for letting us know when it was ready (I had to ask for that), no updates, no apologies, no offer for discounts, etc... He had only offered to move us to separate (more expensive) rooms where we couldn't keep an eye on her.

Good

Very friendly staff and very clean

Nice stay, parking fee is...

Nice stay, parking fee is rediculous, pool was closed and not stated

Exceptional

If you’re booking a suite, Expedia says this is two queens, it’s not it’s two doubles. Showers need recaulking.

Nice quiet room. The hall smelled musty.

The staff was great and the room was nice. Great breakfast

Nice parking and proximity to river and bars

The room was good for the most part, big vent overhead in vanity area was filthy. Had new carpeting in hallway leading to our room. There was a sign in the elevator that said they were in process of renovating. I think it’s work in progress!

Very spacious, comfortable and welcoming.

Room was killer. All brand new furniture and appliances very clean nice and quiet great place to stay in my opinion.