CHC Continental, BW Premier Collection

Location!! Great breakfast terrace and delicious food.

The hotel was in a great location, and the staff were very helpful and friendly. All good.

The halls had a very bad smell. It seems like it’s the carpet on the hallway and stairs that had the unpleasant smell.

I love its location near the train station and on the canal Nothing

Good location very nice staff

Check in and check out was as we expected and the staff was helpful in booking a taxi to the airport at the conclusion of our stay. The taxi driver to take us to the airport was 15 minutes late.

They provided a dog kit which was very nice.

Location was excellent. Watching all the traffic go bye was exciting. Our room was spacious and clean. The breakfast was excellent too with plenty of variety. There was a bad odour when going from reception to the second building - perhaps one of those room deodorizers might improve the smell.

On the Grand Canal. Convenient location.

For our family this was the best location for water taxi to bring us and our luggage to the hotel, not having to walk thru town. Having breakfast every morning and sitting on the grand canal was a treat. The rooms were very nice and comfortable. Was nice to come back to after walking in the heat. Lots of great restaurants around. This was more than we expected coming from America and I’d book in a heartbeat again. Breakfast was great each morning and the staff was so pleasant and helpful. Nothing to not like but just a heads up that construction is still being done, remodeling the rest of the rooms. (Rooms are nicely updated and bathrooms) Some heard the noise. The pigeons always outside trying to get your food but the staff was constantly getting them away.

Nice location!Really clean and comfortable Room is a little bit small compare to its price

Fifth time to Venice. First time at the Metropole. WOW WOW WOW we loved it!!! Personally I like the Cannareggio neighborhood because it is far less crowded, I like to walk a lot, and it I sclose to train bus or taxi to airport. I have traveled in to Venice by personal car, by plane, and by train. This time I flew to VCE and took a private water taxi in and that was an exceptional experience to hop right off of it and at BW Premier Collection CHC Continental ( or Hotel Continental as everyone calls it) The staff were great and the hallways were a hoot ... as the very nice bellman from Sri Lanka said (regarding the upcoming stairs) when we got off the elevator with my bags: "Now go up, then down, then up!" A most helpful prompt after he left! Breakfast was fab, we also had a terrific lunch on their Grand Canal terrace. My cousin and I each had rooms on the second floor. Very comfortable and for two nights. Of course we could hear the streets vendors setting up early in the morning, and we were made to consider more about what work conditions in such a popular, beautiful place. This didn't bother us-- we visit places to observe and learn. We stored our luggage for a night and went over to Burano for a peaceful place to sit outside at a Michelin restaurant (and after the throngs of tourists had returned to Venice). The continental was prompt and helpful is getting our luggage out of storage the next day and we appreciated that. We had hoped to have some other hands porter our luggage to the train station but that didn't work out. It was a big deal because the crowds were so thick, it could have been harder with a trolley than just lugging them ourselves. Can't think of a single thing.

Location to the train station and all other transportation Nothing

Location right on Grand Canal was huge. No lugging on bags through Venice to get to a backstreet hotel. Food and Service were excellent. Easy walk to train station as well.

Convenient location to train, bus and vaperettos. Lots of good local dining. Nice breakfast buffet. Our first room located on the first floor smelled very musty almost like sewage or garbage. It was also very dark. But we spoke to the management and we were moved to a different room and had a lovely 5 night stay.

Great location. A short 5 min walk from the train station. Comfortable beds and rooms.

A very pleasant hotel, a wonderful location 5 minutes walk from the train station and 4 minutes walk from the water bus station. The breakfast is truly amazing, a buffet that includes everything, excellent coffee and a huge variety of everything people like to eat in the morning - and all this on a terrace on the edge of the canal with a view of boats and gondolas floating by.

I recently stayed at the BW Premier Collection CHC Continental in Venice from June 6 to June 8 for two nights, and I had an excellent experience. The location of the hotel was ideal for exploring Venice, with easy access to local attractions. The staff was extremely friendly and welcoming, which made our stay even more pleasant. The food was delicious, and the outdoor terrace was a fantastic spot to relax and enjoy the surroundings. My favorite part of the stay was the room itself—it was spacious, comfortable, and made for a great retreat after a day of sightseeing. Overall, I would rate my stay 10 out of 10. I highly recommend this hotel for anyone visiting Venice! The only minor inconvenience was the limited power options. If you're traveling from the US, make sure to bring power adapters, as there was only one USB-A port in the room.

Good place and staff

Very close to the train station which is nice when dragging bags. Close to the boats for water taxis and gondolas and tour boats. Restaurant in hotel was absolutely top notch with great staff. Shower leaked all over the bathroom floors. No washcloths. I guess it’s a an Italian thing. Had washcloths just about every other place we stayed. Air conditioning is controlled at the front desk (the control in room doesn’t do anything) and it struggled to cool the room.