Econo Lodge Inn & Suites Virginia Beach - Norfolk

Room was disgusting. The room had the worst cigarette smoke smell. There was roaches. We had absolutely no towels and when asking for them multiple times they told us 15 minutes and still never received towels. The workers are very rude and lazy

I didn't end up staying after entering the room and seeing it in inhabitable. Owner refused to change my room. When I requested a refund the manager refused and told me that I can leave. Do not stay at this property it deserves to have the Econolodge branding stripped.

staff are rude and called me a liar I had to kick my door to get it open. Trash everywhere outside. No.pillow case on my pillow, asked for one and never got it. Will never stay here again.

Clean room staff was nice

Don’t waste your time here. Check in is listed as 4pm. However even after 430p the housekeeper was still in my room cleaning. Left without putting on bedding and left a dirty blanket on the floor. Please don’t waste your time at this location unless you have no other choice.

Extremely dirty room cards kept not working no towels no ever on office to fix issues

Hotel will cancel reservation if you don’t checkin before 8pm with no refund. Place and staff were super sketchy. Not recommended for families. I don’t know why this place is even listed on the this site.

Upon entering the room, there was a mildew smell, and you can tell that the room hasn’t been in use for quite some time. There were large cobwebs at the entrance of the door and almost every corner of the room. We selected a king size room with a hot tub for celebration of Father’s Day, but based on the condition of the room, we didn’t use it. We were not given enough towels, the bathroom sink water pressure was low., the bath tub was not clean. There were no trash bins in the room, we had to use a dirty ice bucket for trash. The bed had old sheets with holes, and thankfully the staff came by and changed the sheets. There were no lightbulbs in the lamps and again thankfully the staff brought in lightbulbs. The floor was unswept by evidence of dirt and old grapes left on the floor. We asked for another room, unfortunately they didn’t have another room available.and they were sold out . Many other hotels in the area were sold out because of the holiday weekend . We came to Virginia Beach to visit our grandchildren for the first time and it’s unfortunate that we had an unpleasant stay at Econo Lodge Inn and Suites.

Easy to get in and out

The 2 guys that work there needs a little training on taking care of customer service, the rooms were so dirty and they never fixed my TV I was there, 2 nights, and I asked to fix TV they never did.

Didn't have any towels or bath clothes you definitely get what you pay for when going here.

The worst hotel I ever stayed in

Our visit to this property lasted about 20 minutes. Went in to check in and learnt we had no reservation, THANK GOD. I have seen garbage dumps better maintained than that place. It was dark and dirty. One guest stopped by to say his bathroom was flooded. Was told the cleaner had just mopped it, a comment met with much derision. The lobby reeked of cigarette smoke. The place was not ADA compliant—there was no elevator to the upper floor or floors. I have no idea how it made it onto hotel.com. And that’s okay. That’s the last I will book through hotels.com

Air conditioner leaked all over the floor, no towels, no breakfast , not worth the stay.

Hotel’s disgusting. I was very close to just sleeping in the car, but too much inappropriate activity, I didn’t even want to leave my car out there, let alone sleep in it! I strongly advise to pick somewhere else, by any means necessary. This wouldn’t even be a last resort for me.

Everything. We decided to find another hotel.

The location of everything The service

The property was located in an okay area, close to the outlets and about 15 minutes from anything you could want to do in the Virginia Beach area. The two rooms booked were on completely separate sides of the facility. When I booked I requested rooms close together because my children were staying in one room. I was never given a decline to the request so I assumed it was accommodated. Upon arrival, Room 314 was not clean, grit and grime COVERED the floors and baseboards. The toilet barely flushed. Smoke detector was taken down and batteries removed. But, the sheets seemed clean and there was a mattress protector. However, room 135 was on the bottom floor and as soon as we entered there were dead cockroaches and beetles in the floor. I immediately pulled the sheets back. There was no mattress cover and a cockroach climbed out from under the fitted sheet. When I asked for a room closer for the kids I was told there were no double rooms on the other side so that wouldn’t be possible due to not having double rooms close by. The curtains were open all weekend to a vacant double room right next to ours. We opted to not use room 135 due to the severe filth. Also, the hotel houses homeless/addicts on the bottom floor which walk around all night barefoot, smoking various substances, drinking, walking around half naked. We had to go buy air mattresses for the kids to sleep on the floor of our room due to the safety concerns. We went out to eat Saturday night, came back to the hotel and neither of our keys were working. From 9PM-9:45PM we were locked out of our room. No one at the hotel would answer the phone, the front office and night window were locked. I was on the phone with police to come get our things from the room when the front desk guy casually walked up and asked what I needed. I let him know room 135 was disgusting. And we weren’t using it. He didn’t say a word. Made a new key and sent us on our way. Also, no matter how many guests / beds are booked, you get one towel and one washcloth per room.

The smell and kind of people staying drug users and was dirty.

Passable