Holiday Inn Express Waldorf by IHG

We requested an additional pillow and had to negotiate with staff in order to receive one. Despite our concerns and against our better judgment, we decided to stay for the first night. The following day, we realized that only two towels had been provided, despite the room being booked for four guests. Before leaving for our planned activities, we requested two additional towels and washcloths. We were told to return later and ask again. Upon returning that evening and requesting additional towels and washcloths, staff questioned why we needed more towels and informed us that we should have placed the used towels in the hallway. Once again, we had to negotiate in order to receive the additional towels. When we returned to the room for our second night, our three-year-old daughter pointed out a bug crawling on the wall. The insect was identified as a German cockroach. We immediately requested a different room; however, the replacement room was in even worse condition and also contained cockroaches. At that point, we decided to leave the hotel entirely and book accommodations elsewhere t

I had booked this room two months prior and when I booked it, there was a pool there and everything was fine. This is the reason why I chose this hotel but unfortunately, during my stay, we were not able to enjoy the pool.

Overall appearance

Good location The pool wasn’t operational, the rooms weren’t that clean.

Very good

Our room smelled like pets and stale smoke. When I travel I come prepared with my own cleaning supplies. I sprayed the room with a couple of pumps of aroma air fresheners. It’s for weed smokers (any smokers) it doesn’t mask the order it eliminates it completely. I used the fresh scent. It handled it immediately. It lasted throughout the weekend. I was going to leave them the bottle, but decided against it. Other than that the stay was amazing. The breakfast there is always amazing. It’s not a continental breakfast although if you want that those’d items are also available. The staff there is great and friendly. I choose this hotel every time I travel because on that strip for miles is any restaurant or store you would want to go to.

Good

Superb

N/A

Our stay at this hotel was very pleasant and quiet. We were able to g to the pool and gym when we wanted. Loved the enviroment and the staff was very customer service friendly - N/A

rooms with walk-in showers. The receptionist apologized and stated all she could do was refund my money and I could go somewhere else. I wasn't about to go searching all over Waldorf to find another place to stay so I figured at least I could go swimming in the indoor pool. Wrong, the water was ice cold, the concrete around the pool was all cracked up and the handrail was very unsafe! I will say the rooms weren't too bad other than the shower but overall I was very disappointed in my stay.

staff was friendly and helpful and the room was nice and clean. The staff did not inform us that the restaurant was closed.

Exceptional

Exceptional

Pleasant

It was nice. The breakfast was hot and fresh. Staff was friendly.

The location and there was a homeless man that was allowed to enter at night.

Good

Very good

Clean room