Holiday Inn Express Hotel & Suites Grand Rapids-North by IHG

Everything

Staff was very friendly. The place was clean and it was a good location.

Exceptional

Room was clean and the pool was as well.

Comfortable bed. Close to my family. It's in an area near other hotels, not too close to the highway. We used the pool. The toilet was broken, and we were moved to another room, but it was not too inconvenient. Noisy people about 2 am.

Good location. Front counter attendant was friendly and helpful. Pool and jacuzzi were nice. The breakfast could have been very nice since there was a good selection. Unfortunately most items were not in supply. Everything kept running out of stock and lines were forming. If you didn't want to stand in line it may run out before you made it back

Superb

We had a nice stay.

The pool They said I could check in early but had to wait two hours for my room past the check in time

The sheets are THIN I do not like the way the bed is made. Front desk a bit challenging to my complaints to not receiving maid service. Because I booked by 3rd. party (Expedia) have to jump through hoops to get any discount. The room phones don’t work so you have to call front desk by your own cell phone.

Very good

Not very well insulated. Could hear people next door like they were right in the room. And breakfast only runs till 9am. Ten am would be better

It was decent no complaints

The staff was very friendly and helpful! Our AC wasn’t turning on and the gentleman from front desk came and helped us out. The rooms are nice, cold, and clean just like we like it and we enjoyed our stay!

Very clean

Exceptional

It was a great stay. I would definitely stay again.

Very good

Exceptional

Everything was very clean, nice pool, rooms etc. - One of the better hotels we stayed in. Definitely would stay again if ever in the area again. Only thing I would change would be shower head was ok for me but a female with longer/thicker hair would definitely have a hard time with the weak, not powerful shower head, it can be adjusted for a more powerful massage type of setting but it then limits the water to just a few jets. I was also not happy with pre paying for my 3 night stay, upon check in the front desk clerk wanted me to pay another $50.00 fee for security deposit, which I had no knowledge of the charge, should include it in the price of the reservation, or state the fee will need to be paid in visible site instead of small writing at bottom of page.