The White Horse

Location - Excellent Booked 2 Twin Rooms. Arrived and 1 room was a twin and the other was a double. The staff member said she could sort the Double into a Twin. Later she confirmed she could not do so. When booking, I sent message saying I needed 2 Twin Rooms and I got a response saying no problem. Also in 1 Room, the heating did not work. The Rooms were also not very clean and had mould around window and ceiling. I skipped breakfast for the first 2 mornings but on the final morning before departing, I decided to go for breakfast. Arrived downstairs at 8.15 and a staff member told me they don't start breakfast until around 9am. This was not communicated to us at check in or is not written on the booking website.

Room was comfortable, spacious and warm. Food was nice and they catered for my wives dairy intolerance with no trouble, and we're able to do something for her on Sunday when she was out early. So friendly. Nothing was too much trouble for Halie Nothing.

Comfortable, clean room. Amazing location. Really couldn’t be better. The pub downstairs is great. Staff very welcoming and considerate. Includes REAL breakfast - full English - and not just cereal or muffins or whatever. One of my favorite places I’ve stayed on vacation. Water could’ve been a little hotter in the shower. I guess.

Very good. Cooked fresh It's what you get for the price

Friendly staff, great location, fair pricing, decent breakfast. Mattress not best quality, can feel springs etc, general decor getting ready for an update, plumbing in bathroom on some kind of pump system for nearby rooms which is very noisy at times also running water noise from possibly a tank in a cupboard.

Clare and her team made us feel at home. Nothing was too much trouble. We were given great advice in regards to dining out. The rooms were perfect, and the breakfasts were delicious. The pub is situated just outside the wall near the Minster, super location, with everything in walking distance. N/A

Nothing. Even to say the location is to ignore that there is another, better BnB directly across the street. My bedroom had a water plumbing system directly within it, in a cupboard (which did not close) near the door. The sound of water passing through it made sleep impossible. The toilet in my ensuite had a broken mechanism, causing the toilet to refill every ten minutes. This noise also kept me awake. I paid £110 for 2hrs sleep. The floors in the bedroom are filthy. The beds are uncomfortable. There is no indication of amenities such as wi-fi. The pub itself is dank and unwelcoming, especially when compared to how warm the rest of the pubs around Petersgate feel. Frankly, I'm disgusted by the experience I had in this establishment. I hope no one has to suffer through staying in Room 3, as it ruined my whole trip. DO NOT STAY HERE.

Breakfast was good, room was clean, bed was comfortable, location was good. Venue held a karaoke night until 1:30am my first night, followed by playing dance music loudly on the speaker system until similar times on the second and fourth nights (I only stayed four). All of this music was loud to the point that it reverberated through the building and made it impossible to sleep. On the second and fourth nights I challenged the barman and asked him to turn the music down. This worked on the second night (although I had waited until after closing time by this point) but not the fourth, when the barman refused to turn the music down. This was then resolved by the duty manager who I then phoned, but only a half hour later after closing time anyway. The duty manager also claimed that music could not be heard in my room on multiple occasions across my stay when challenged on the issue, making it seem as though I had made the problem up. I asked for a refund and was offered only £80, while I had paid £560 for four nights. Overall, a poor experience.

Very good

Wonderful night away for boyfriends birthday. Staff put balloons and banners in the room, and also a complimentary bottle of Prosecco…☺️ Great hotel with fantastic staff

When we arrived we were told we had to still pay for the room, not a good start. I showed them the email to say we paid, which they accepted. We were shown to our room by the manager, we were told that breakfast was 9-10am, who has breakfast that late when you want to go out to explore?. So we went out to eat breakfast. We were told it was an English breakfast, no other information but that. On entering our bedroom, it was a pleasant, ok looking room but there was no welcome letter to give us any information on what they supplied. Being in a pub/Inn there was a fair bit of noise in the evening, but saying that we both slept well. So if you want a quiet night probably best not stay there. We stayed for two nights and the tea/coffee/milk wasn’t replenished so we had to buy our own. On departure, there was no place to put our key or to check out, the pub door was locked, there was no one about to take our key so we had to leave it on the stairs for them to find. To be fair, it was an ok stay just needs some TLC from management but saying that, not a place we’ll stay again

Staff were brilliant, so helpful & kind . Location so central Very steep stairs , plumbing needs sorting. Whole place needs a make over

staff were absoltly amazing an really welcoming

No lift.very noisy up to 3am in morning .breakfast late both mornings. 3flights of stairs

Location was close to all main attractions and shopping. Breakfast was excellent

Room just needs a refurb Bathroom

The location was perfect.Five minutes from york minister and less than ten minutes from the station by foot.The breakfast was lovely (I don't always have english breakfast !) The room was nice and the powerful shower ! My room was above the bar but I didn't mind the music ! Lovely place , Lovely people ! Wish could stay longer !

Good

Location and staff The noise but that couldn’t be helped as was New Year’s Eve/day

Location was very good, good breakfast in the morning. Luckily we were not here on a weekend so no loud music. After a cold, windy day of touring and an early supper we were back in our room only to find the heat was on a timer, we were very cold between 1730 and 2030.