Brown Hotel

The location was best to connect the entire city center. More accessible to visit the attractions.

The location is perfect! Room is clean and with sunshine in the morning. The staff there is helpful and kind.

Nothing

The breakfast was beyond incredible. I have never had such a good breakfast before. There are stores and a few restaurants near by. The hotel doesn't look like much from the outside but it is great from the inside. Had to work from home and take zoom video calls. The internet was fast enough and I had no issues. I saw many places with bad internet reviews and I could not take the chance with a place with bad internet. The place had great internet speed. Nothing much except that it isn't necessarily located near anything so you will need a taxi to sightsee or go anywhere

Very kind personnel

Clean room. Comfortable bed. Nice breakfast. The shower head flexibility.

Poor

Small room, good breakfast, Location wise this is good. Early check-in and last checkout fee is more

Everything except there is no water in the room and no cooler. You need to find a shop and buy some water. In general there are a lot of nearby

Excellent included breakfast, room temperature was great, good location. While front desk staff were very welcoming and hospitable almost no one spoke English so communication was a problem. The tea kettle I requested had to sit on the floor because the cord really short. Not very convenient!

Clean, enough closets and hangers, table and chairs in the room. Two pillows of different sizes so you can choose according to your preference. Big windows and nice view. They take only cash, but at the beginning of your stay, and they refused to provide any invoice or confirmation of payment until the check-out. Basically you give them money but they don't provide any confirmation you payed until you leave. For me is unacceptable to give cash and not to recive any confirmation, at least a signed paper. There is lack of soundproofing and seems that some guests used hotel for only one night and sexual tourism. Quite a lot of noise. You can't regulate heating in room.

Location. Beware Terrible staff. They steal money. They didn't accept payment by card although even at the reception it's written that they accept cards. They said that hotel is undergoing some investigation and can only take transfer to personal bank account or cash for a month. I paid cash. They said they will give me cash receipt upon checkout. And at the checkout Zhanna on reception started telling me what an awful client I am. They said that we'd better make reservations directly with them not via Booking. Although Booking.com prices are better than theirs. And I 1. Didn't get my cash receipt. 2. They postfactum cancelled two bookings out of four I did for our team. It's openly written they offer breakfast for 3000 kzt. On October 26th breakfast was good. Next day it was much smaller that my colleague felt hungry. So I told kitchen why they have different nutritive density of breakfasts. And the lady in kitchen offered quick fried egg to add. We are grateful for that. But then Zhanna at the reception told me that the cost of the breakfast they offer is 3800 kzt. And it's just their goodwill to sell it at 3000 kzt. She said that kitchen lady will be fined for those extra eggs. She accused me in room cancellations by the date and time given by booking.com. She said I was blacklisted by the hotel as I cancelled rooms in advance not first time. It's true, but it didn't hurt their business as the hotel was full. And I didn't break rules of Booking.com I told her that I will continue booking via Booking.com as I want to qualify to genius 3 level. Zhanna also said that it was my fault that the shower curtain was stinky. That was just above any comments. I said that breakfast was not enough as the day before their own breakfast was ok. I said that curtain was stinky as I'm my previous stay the shower curtain was OK. I understand that things happen. But I felt as i was staying there free of charge. But I paid.

small hôtel, very clean, well located. the staff is very nice. breakfast top. nothing

Easy going hotel with everything you need. Standard sized rooms with usual amenities, spotless and daily cleaned. I liked the cooked breakfast that varied every day. Good location for public transport and supermarket.

Hotel is very nice and clean. Staff was very nice. Breakfasts were very delicisious and very nice prepared. I am very satisfied.

Comfortable room

Exceptional

Exceptional

Hotel Staff Behaviour, Attitude, Understanding & professionally approach. All are very Helpful. Nothing to Dislikes

Friendly staff and great location if you know what the traffic means in Astana! No drinking water in the room available, insufficient sound insulation in the corridor - could hear my neighbours going in and out. but overall, a very nice place to stay.