Springhill Suites Marriott Baltimore Downtown/Inner Harbor

Very cool location and excellent staff. Front desk was friendly, welcoming and found a way for my kids and I to save a couple of bucks at the aquarium! The valet staff was also very helpful and professional.

There were a few things that could definitely be improved. The sofa bed was extremely uncomfortable, making it difficult to get a good night’s sleep. On Friday night, the bar was not well stocked and had no mixers, fruit, or even soda available to make many basic drinks. We also weren’t told that only the third elevator goes to the 11th floor. That would have been very helpful information when we arrived with a toddler and all of our luggage. Breakfast was okay, but the waffles were soft and mushy. While the hotel is in a great location for visiting the aquarium and other Inner Harbor attractions, we did not feel particularly safe walking around the surrounding area after dark. Overall, the large room, convenient location, friendly bartender, and complimentary toiletries were positives, but better communication, a more comfortable sofa bed, and improvements to the bar and breakfast would have made our stay much better.

The valet parking was TERRIBLE every time you placed a pickup text you waited anywhere from half an hour to an hour. Ridiculous!!!

Superb

Continental breakfast was good location was good 2 blocks from the Harbor a few homeless shady looking people nearby walking around but that's to be expected in any big city. Otherwise there were good Restaurants with good food. Expensive parking

Exceptional

Passable

The manager went above and beyond. Food recommendations, directions, asked us the next day how the game was. Valet service was exceptional.

It was within walking distance of the harbor. Great pizza shop right across the street if you don’t feel like walking too far. Staff were welcoming and very friendly. Breakfast could have been a little better. Oatmeal and Hard Boiled Eggs would be good additions to the choices.

The staff is really nice and helpful. N/A

Exceptional

Expedia confirmed that I had correctly booked a room with two queen beds and that the hotel should have provided the room type I reserved. Unfortunately, the hotel blamed Expedia and told me that all rooms were sold out and they could not accommodate my reservation. What made the experience even more disappointing was the staff’s attitude. Instead of offering an apology or trying to find a solution, they were focused on blaming each other. There was no apology whatsoever. The entire experience was extremely unpleasant and frustrating.

The hotel Manager Wilhomenia and her staff were just wonderful. I highly recommend this facility.

Great value for money! The property looks just as pictured in the photos, and the facilities, rooms, and service were all exceptional. The staff are incredibly friendly, kind, and welcoming. Wilhelmina at the front desk was especially lovely. She was always checking in to see how I was doing and complimenting both me and my mom. She made us feel so welcomed and cared for throughout our stay! Everything was great! No complaints. We hope to stay here again!

Exceptional

Good

The friendly staff It was great. Didnt have a issue at all

Stayed for a concert at M&T Bank Stadium and used BWI Airport, it was really convenient for both! Would stay again! Room had a king bed (if I'm not mistaken) and a sofa bed, worked really well cause my friend came last minut; it was really spacious.

N/A

Comfortable beds. Thought everything was good no complaints