Hyatt House Mall Of America Msp Airport

Thank you

Room is clean. Good breakfast. Staff is friendly and helpful.

The room was great. Breakfast was standard fare for a hotel. The seating for breakfast was not comfortable for eating a meal. A bar, a few 2 people tables and a high top table. The rest of the seating area was more for a lounge and not eating a meal. Housekeeping was a no show. Most hotels we have stayed at, housekeeping would come in, clean bathroom, empty out trash cans. Not here. When we requested that trash be emptied, the front desk told us to leave trash can outside of door. Great; except we never received a new trash can liner. Went to the front desk to ask for housekeeping to pick up trash and clean bathroom. When we came back to room, it had been completed. The floor of the shower was so slick, it required a shower mat. The one provided was very small for the size of shower. One misstep may have caused a fall. Requested shuttle service for a particular time for dinner reservations that we had. When we got downstairs, no shuttle. Staff person at front desk said, "Oh, I didn't call them yet" What?? The shuttle driver, Huso, was GREAT!! Just a delight. When checking out, Front desk gave us our receipt; never asked how our stay was. She acted like she really wasn't interested in service. We have stayed at a Hyatt in the past, No problems. Won't stay at this one again.

They are short staffed thus plan to take out your own trash, get your own towels ands tp from the front desk. Requested a room with a full fridge for the week plus that we were there but they only have four rooms with such and put others in those. Located right next to the fire station which is a bit noisy for sensitive sleepers.

Only thing when i got there i did not know i would have to pay $20 to park my car! Why was that noted when I made my reservation?

Loved the stay overall

I checked in for a single night with a friend to see a concert in the area. It’s about a 15-20 minute drive to downtown Minneapolis from the hotel, so not terribly far away. It is competitively priced for the area and for being a newly built hotel. My room was clean and came with all the amenities I expected it to. The bathroom was slightly awkward and on the small side but still very nice and completely functional. I didn’t eat the complimentary breakfast, use the gym, or really lounge in the lobby downstairs but upon first glance they all seemed fine. There’s a couple of key card accessible entrances across the building to make sure you don’t have to walk very far from where you parked. The elevators are large and accessible. My only gripe about my stay is the parking. It is paid and not complimentary. Perhaps they can entice more guests in the future by allowing the option of choosing the breakfast or parking in their booking. Otherwise my stay was good. I really liked the touch of the TV being set up with a personalized welcome screen. Hyatt loves that little detail.

I slept until 9:30! Never in my born days has that happened!! My husband was very thankful but we did miss the amazing breakfast! Next time

The first room given to me had a bad smell and it was changed out. I had to leave a day earlier but the hotel refused to refund the last night. Overall it was not a great experience as I expected.

Everything was good, the bartender super nice guy!

Staff was helpful. We arrived very late in the night and someone was at the front desk to help

All good. Very helpfull.

Rooms are well-appointed and the layout is superb. Location is close to the airport, and we appreciated the included shuttle service.

I booked 2 king room suites but got only 1 suite room.

This was my first time staying here, and will definitely stay here again the next time I am in the Twin Cities! Large, clean room, and it was quite as well. The breakfast selection was good, and a nice pool/workout area.

This is a clean place, well maintained, and as a bonus has an excellent gym

The front desk lady at check in made me fill like inconvenience. Like I was interrupting her. Came down for breakfast at 745 and all food was empty so didn’t get to eat wasn’t aware of the paid parking for $15 ( should have told me when booking) . The facility and amenities were amazing. Nicely located.

Y

Room was clean. Close to the mall of america. Was disappointed when did laundry that clothes were still damp after dryer. Breakfast wasnt very good but better than nothing at all

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