Hyatt House Mall Of America Msp Airport

We had a problem with our room. On our last day our shower stopped working. Couldnt shut the shower off and it was only a small stream. It was getting the floor wet and we had towels all over the floor. So none of us could shower. Our garbage disposal in our sink didn't work so water backed up in the kitchenette sink. The dishwasher was used and none of the dishes came clean so we had to wash them by hand. I talked to front desk and they took my name and phone number because I requested some type of refund. I had rented 2 rooms. They said someone would call me today and haven't heard a thing. The only good thing was the hospitality was very friendly and helpful.

I booked the room for 4 people. They only put 2 towels in the room. The AC didnt work. Housekeeping was aware and said she would tell the front people. NOBODY did a damn thing. Pubic hairs were left all in the shower and around the sink... no trash bags in the trash cans.

I wanted to leave my car at the hotel vs the airport but I was told I can’t. The website says you can pay by the day however one staff member said I needed to book my room differently. Difference in cost was $50. Not how I wanted to start my vacation !!

It was nice and clean. We tried to enjoy the pool when it was supposed to be adults only between 10-11 pm and it was full of kids splashing and being loud. Maybe the staff needs to check at 10 pm to make sure the kids leave. We then went out to the fire pit and it wouldn’t light, asked about it at the front desk and were told someone (a driver) would come help us and nobody showed up before we went to our room at midnight. The hotel was very nice, but we were really looking forward to the pool and a hot tub after a long day. There isn’t a hot tub on the property, but it would be nice if there was.

In handy

My girl friend and I love staying here. Great location for everything we like to do. Very clean quiet and staff is wonderful. Rooms are spacious and like home. Always choose here and always will

Everything about the hotel was great. What I did not like was that you had to use your phone to pay for parking instead of paying at the front desk. Other than that, the stay was great with no issues.

It was clean beds was very comfortable the breakfast was ok very close to the mall definitely would stay again

Front desk staff has attitude. Apparently breakfast ends at 9:30 on weekdays. She was very rude when all I wanted to get something to go.

We had a wonderful stay as a family of four. The location is excellent—close to MOA—and the property backs onto a quiet green space, making it peaceful and relaxing. Our room was very spacious and clean, and we especially enjoyed the great breakfast, which offered a wide variety of tasty options. The only downside was the pillows, which were extremely soft for our preference, but overall we had a lovely stay. We also appreciated the well‑maintained pool and gym facilities, and we would definitely stay here again next time!

The location. The staff at night was extremely rude. They did not greet me or say thank you or nothing. They even discriminated me

Gorgeous place

Felt very comfortable, clean, and would recommend a stay to anyone. I can not think of any negatives from my point of view. Wonderful

The room was big and clean. The only thing I don't like is you have to pay for parking even though you are parking IN the hotel's parking lot. Other than that, everything was good. Quiet and very clean.

Very clean hotel-nice customer service

Overall, the hotel itself was good. A parking charge of $17.44 was unexpected and seemed exorbitant, which was frustrating. The breakfast was ok but underwhelming.

It felt cozy and welcoming.

The staff is very rude, when you get there to check in they will charge you $17+ for nightly parking even though when I made reservations thru Expedia it says free parking. They don’t care and force you to pay. The staff is very inattentive and always has excuses for why they can’t do this or that. Nobody smiles there. I would never come back to this property

We had to place a chair in front of the door to prevent anyone from entering and quite frankly… will not return for that reason. Personal belongings are important, but being treated as a “nuisance” by the General Manager and his front desk staff was appalling. He interrupted me while I was explaining the issue and never followed up to see if anything was corrected.

Hotel was clean and modern. The rooms were nice and spacious!