Hotel Imperial Laguna Faranda

Location is great. Pool is nice. They tried to charge me 600 pesos for “stained towels” yet none of my towels were stained, nor did I have any cleaners in my room the entire time I was there, so how would they know? Seemed a little suspicious. When I mentioned that’s impossible the guy then said don’t worry about it.

Location is excellent . Good staff. Clean swimming pool. Beautiful view from the windows. Washroom needs repair

Great location

Nothing very bad shower was not working good The staff

The property was in an ok spot.. a little shop right next door for all the essentials but definitely need transportation for most, not exactly walking friendly. The worst part of the property was the staff, which is unfortunate because I really liked the night front desk person who checked me in. But the daytime man was extremely rude and unprofessional. On my second day I was heading out to the lobby for an excursion pick up and I realized I wasn’t sure where my key was. I needed to get to the lobby so my tour wouldn’t leave me so I thought I’d just ask the front desk for another key so I could get going. I went down to the front desk, but he refused. I explained I was sure I had the key I just couldn’t find the key at the moment and need to get going for my tour, and he still refused. I asked how I could get back to my room then and after a lot of inappropriate commentary he finally agreed he would make me a key, but I would be charged for the first key if I didn’t turn it in. Mind you, this is just the basic plastic keys, so I said that’s fine I’m sure I have it I just need to get going. He continued with a lot of unnecessary commentary and made me a replacement key. When I got back from my tour 7 hours later, I walked into the hotel and he immediately spots me, calls me over to the desk even though he was helping other people, and demanded I check if I had the original key. I went to get it, came back and turned it in. This front desk man acted like this little plastic key card was his first born child! When I was checking out, it was the same front desk man and he wouldn’t speak a word to me. When he finished checking me out he said “that’s all”. Not even a how was your stay? Or thanks for staying with us or anything at all. I don’t know why he took the room key so personally and made it a personal vendetta against me, I’ve never experienced anything like it in my life. Not worth the hassle to stay here when there’s so many hotels to choose from.

The staff was very nice and friendly. Every day the room is cleaned.

Location is Close to the beaches Old Building needs updates

Beautiful view to the lagoon! We will be back again!:)

Fridge in room worked properly and wifi also worked good. Staff were not friendly and it doesn’t worth the value.

It is not clean and has a lack of housing stuff to be used in the kitchen

Se perdieron unas cosas que dejé en mi habitacion

It was not noisy place and nice pool. Price was overpaid for the old hotel with no WiFi at the room. Service of people was nice, they are good.

Breakfast was good, and was not bad for situation. Didn’t get room I paid for and struggled to get moved again not what I’d paid extra for, lots of things didn’t work in room and was very old, if I hadn’t paid up front I would of left straight away, but it was the cheapest and you get what you pay for, and got used to it in the end??didn’t look anything like pictures on site,very old hotel.

Very good

Old

Location The free breakfast its a lie, its just coffee and toast bread.

Staff were great, super friendly. Pool was clean and there's a 24 shop around the corner... 10 min walk to the beach, red bus at the corner to go down the strip. Good value.

The hotel's condition (facilities, cleanliness and confort) is far away what it shown on the website. dirty restroom, wet floor, dirty towel, broken window locker and more. They should NOT charge what they charged.

It looks old and some things need maintenance

The hotel is located in the zona hotelera which is safe and it was a plus to use the sister location. The other location by Faranda had access to the beach but it is not a nice beach at all. The facilities are run down - perhaps we could say you get what you paid for - we found this hotel at a sale price that was incredible One reception staff was absolutely awful to deal with, his tone and attitude left much to be desired I believe his name was Carlos. Everyone else were very pleasant and were very willing to assist.