Holiday Inn Charleston Riverview by IHG

The room was poorly cleaned. In fact, I would not walk barefoot on those floors. I requested to have the room cleaned and they supposedly did. I went back to the room and it was still the same. There was a long piece of hair on the bathroom door from the moment I checked in to the moment I left the hotel. The room was supposedly cleaned three times during my stay, yet the long very visible hair was never removed. Overall dirty, the elevator floors were also very dirty.

We were in the 9th floor... we heard vehicles/motorcycles driving on the road below us, all night... heard other guests making any noise in their rooms

Rooms could be cleaner. Dead cockroach in hall. Pee around the toilet.

The staff at this Holiday Inn is exceptional. We have stayed here many times and the service is fabulous at the front desk and the restaurant. The view is amazing. Definitely recommend the harbor view. The shuttle into town is so convenient. Drops you right at the market and from there you can walk everywhere.

Great staff and most all rooms have a spectacular view!

We loved the view at breakfast! The staff was kind. Great amenity to have a free shuttle to downtown. It's an older property but pretty well maintained. Wish there had been a SmartTV.

Staff very friendly and Hotel was clean but older. Maybe a 5-6 rating but definitely not an 8 rating. Hotel is Wedged in the middle of a 8 lane highway and very dangerous pulling out and into hotel property. I was almost hit several times as the only exits from the hotel were on to this highway, pulling out from a complete stop entering in the fast lane on a bend so you could not see oncoming traffic, that was moving 60 plus MPH. Other than the parking lot you could walk to anything or access to river to walk. Each room had a small standing deck but you could not access because sliding doors were permanently sealed shut.

Comfortable beds and had everything we needed. Fantastic city views from rooftop restaurant! Only negative was the loud traffic noise of cars going by all through the night.

Every one and everything was awesome Nothing

Your front desk staff was great. Your shuttle driver was great. I have nothing to add to this question.

All your staff, very nice. Front desk, shuttle drivers, maintenance guy. Very helpful with any questions I had. Which were many as I have not been to this city before. Thank you. I just got ready for bed, hair wrapped in towel wet, pj's on. Bed time after a very long day of traveling. Tried to use the TV. Didn't turn on, got out of bed. It wasn't plugged in. Still didn't work. Called front desk twice. Their recommendation didn't work. Finally a maintenance guy came up twice. Finally he figured out the problem. Anyways the reason it didn't work doesn't matter. Having to go through this at the end of a very long traveling day, was the pits. Also, nothing can be done about this but, the morning traffic noise is loud, especially for lower floors. Future guests my suggestion is request a higher, parking lot view room.

Very good

Such a unique looking building with beautiful views from the rooftop restaurant

Nothing Nothing clean

Location was perfect for my needs

I was later informed by a local in the area that this is not a great area and to make sure you lock your vehicle doors at all times.

The staff was amazing and so sweet. Approachable and always had a smile and willing to help. Will stay here again.

View from restaurant and access to breakfast. Proximity to downtown. The floor in the room is just too old and not soft. The balcony has debris from roof cracking.

The front desk staff very welcoming. The rooms were clean and everything felt safe.

The bed was super comfy. The ice machine was broken on our floor, 12th floor but overall great experience!