Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

Hotel is going thru renovations. Rooms need updated. Tv only worked sometimes. Carpet needs cleaned, foot prints when you got into the shower. Toilet kept running rvery 10 minutes, they did fix. Shower water pressure was almost nothing, they did fix.

Quite and clean

No soap No parking on property

Overall the hotel was nice but we did not have a working tv or phone during our 4 day stay. We asked staff multiple times about it and they could not give an answer about when or if it would be fixed. The breakfast everyday was great and the pool was nice as well.

Made an RSVP for my elderly mother who was driving there from TX with her partner. She arrived late (10P) and was told that they couldn’t accommodate her because the cleaning staff didn’t show up that day. I spoke to the front desk and they said that they couldn’t do anything to accommodate her nor help them make reservation at another IHG hotel. The front staff was incompetent and unwilling to do anything. So I called IHG customer service who came back to me and said that the hotel was oversold, ergo the staff lied! This review has nothing to do with the hotel itself just the staff.

The shower was dirty. We had no towels when we arrived and had to ask for them each day. Room serviced 2/4 days . Room was dirty .

Our stay was great. The parking was limited.

Great place

Beds very comfortable. Room very clean. Buffet breakfast great. Loved the complimentary ground coffee.

Everything was great.

Good

Great location clean and price was right . It was not a luxury vacation — we had an appt at musc . It served our purpose well. Could the bathroom use some updating ? Yes . Did I care ? No

Good

I would not recommend this hotel. We chose it due to its location (close to Charleston), pool and breakfast. However it was difficult to appreciate due to disappointments we encountered. We arrived at the appropriate check-in time to find that 2 of our 3 rooms were not ready. The receptionist could not tell us when they would be ready- we had a dinner reservation so 8 of us had to get ready in one room. The bathrooms were very worn down. (There are signs suggesting renovation is occurring-we saw no evidence.)Due to the lack of bathroom hooks we had to hang towels/washcloths on tub. The next day several of them had dark mold from the tub. There were never any towels at pool. (We noticed several cockroaches at the pool and my in-laws found one in their room.)The receptionist put our payments on the wrong credit card-which complicated check-out. I feel sorry for staff members as this hotel seems completely understaffed-which I'm sure is at the root of many of these problems. The price of this hotel is not equivalent to the experience provided.

The location was good and everything was about as I would want. Don't care for paying extra to park. That is unnecessary and should have been included in the price of the room. Also, I would have preferred a real door on the bathroom. Locking a bathroom door should be expected.

Don't care for paying extra to park. That is unnecessary and should have been included in the price of the room. Also, I would have preferred a real door on the bathroom. Locking a bathroom door should be expected.

Was charged for parking when I didn't have a car.

They were renovating we came for overnight stay. We arrived late Tv didn’t work and got woken up at 7:45 by carbon monoxide detector. We got dressed and checked out let front desk know tv was not working and alarm was going off in the room we originally thought it was fire alarm with low battery until front desk agent told us it was carbon monoxide detector she had been getting notice but hadn’t had time to do anything about it. Not sure if low battery or we were lucky to make it out alive. Anyway, probably not returning to this hotel.

When I booked the hotel, my receipt said one price. I ended up being charged $76 more. I was told $50 is an incidental fee and should be refunded. The rest of the charge was for parking in the parking garage. We were unaware that parking was going to be $26. The room we got was also not the room that was pictured in the booking. The room pictured included a chaise lounge and a shower/tub combo. Our room did not have the chaise lounge and only had a shower.

The hotel hallway walls and floors were was tired and needed updating. The shower was small and you had to be in it with the door shut to turn in water. Our TV did not work in our room.