Hotel Chicago West Loop, SureStay Collection by Best Western

The place had a "smell" to it as you walked in. I had to have 3 room changes before I was given a room with a functioning safe. The lady at the counter was not thrilled to keep moving me. But after that things were as I expected. I was not expecting a 5 star report. It met my needs.

Everything was fabulous and it was perfect for the concert I was there to attend.

Exceptional

The reception area desperately needs a bit of updating, Removal of all old artificial arrangements for instance would help. The rooms were well kept and clean with good beds and linens. Hideous mural painted over the bed needs to be painted over.

Nice and simple place to stay

Superb

It was good

hotel was ok the staff was not helpful

Very good

For how expensive it was,...

Exceptional

Great Nothing

The room was great for me and my boyfriend. The shower was also nice I recommend staying there for a nice trip to chicago

Exceptional

The location

Room was super small and kind of outdated. Bed was super hard. The staff were friendly. Breakfast sucked but it was free. Not really within walking distance of a lot of things. They have parking with an additional charge. Air conditioning was good.

Room was clean and staff friendly.

A little run down and in need of refresh. Had a dog in the room across the hall that kept barking. Was unaware of how close in proximity to pets I would be booking this room.

Wasn't the worst place I have stayed and I would stay again for short trips or trips where I wasn't in the room much. Tight squeeze for 1 individual, more so with 2 of us. Room was clean but really small for more than 1 person. Parking was also an issue. They have a small lot but was already full when we arrived so we were told it was ok to park in the parking ramp next to the hotel. Unfortunately, it is not open on the weekends so we left our vehicle in the ramp the whole weekend and ended up only going to where we could walk because we didn't want to deal with having to find parking each time we left the hotel or pay extra for an uber when we brought our vehicle with us. This meant we didn't go to all the places we had originally planned for our trip.

Pleasant