Extended Stay America Suites Chicago Elmhurst O'Hare

We were put into the handicap room which I did not request. The room had a bad smell to it. The bathroom was dingy and didn’t feel clean. The shower, barely worked and first of all when we woke up the next morning we found a huge blood stain on the sheets that we were sleeping on, and it was not from us the following warning we complain to the front desk and the hotel just informed us are going to refund us the stay so I’m expecting a refund from you Expedia

First room i r

The only thing I didn’t care for were the smell in the hallways. I think the carpet needs a deep clean. But other than that it was a great stay.

The room had ware and tare it had an old smell to it and the curtains didn’t close fully but closed.. carpet had some damage.

Property needs a lot of maintenance.

Clean good parking great staff

Room.was infested with roaches and I had to leave the hotel immediately!

Absolutely nothing, the hotel was so rundown, the room smelled so bad. I think that was supposed to be in my room was not there was no cups everything that I said that was supposed to be in room was not there. I was very unhappy. The staff went not very helpful. Every time you went to ask for something so the room was supposed to be set up with cops, silverware, ice, trays, etc. the room was Bear and smelled like something died in it.

Everything, especially the staff.... I'll be back soon

The bed was comfortable. Bathroom was terrible. Al around sink was dirty. And, the pictures on the app, doesn't look anything like the room.

Just not ideal to stay at

The location

Breakfast sucks

The morning manager who was very helpful.

Great location and great room. I wish the bed was a little more comfortable. Other than that we had a great last minute stay.

👍

Excellent customer service

Run down bad odor

Housekeeping didn’t clean room for entire 3 week stay

Property was clean and affordable.