Hilton Garden Inn Washington DC/Greenbelt

Clean rooms

I really enjoyed staying here. Everything was clean, welcoming, and the staff was very nice and helpful. My only issue was that the breakfast was an additional charge and there weren't that many options. But I did enjoy the room. It felt really great and not unclean at all.

We came for Warped Tour and stayed here! This hotel is great, super clean, staff was nice and helpful, cleaning crew was so nice. Great location, close to food, shopping, metro and more!

The room Parking fees

The room was clean and comfortable, staff was friendly The room didn't have a bathroom door.

Exceptional

Very good

Hospitality of the Staff. Specially a amazing staff named Mercedes. N/A

Management staff did not resolve my room issues in a timely manner and actually blamed me for having a sign on my door that said I had pets as the reason they did not rather than reaching out to me to schedule a time to enter my room. Two young staff were friendly and helpful - Myron and Kidus, otherwise no one greeted me when I entered each day and my requests for fresh towels and trash bags were ignored.

Good

Exceptional

Very courteous staff

Unfortunately the property was having cable issues and I couldn't watch local news and I missed the NBA Finald

The fumes from the grill in the dining /reception area was overpowering during the check in process. The receptionist wasn’t welcoming. The elevators could not handle the traffic and were very slow.. Even though breakfast was included in our booking my family and I were turned away from the dining room to go verify payment at reception and present tickets. This hotel didn’t recognize Hilton Gold star membership. There were not clothes hangers in the room and the a/c temp could not be adjusted

Clean and in a prefect spot to shop and eat It did not have a pool

For parking I had to pay separately on per day basis which was way too costly and the breakfast I paid separately for buffett apart from room charges but was told that Buffett was cancelled and had to order s single dish from al-a-carté menu which was also not good. Checkout time is so strict that after 11AM my room key wasn’t working for which I visited reception 3 to 4 times for extension and still did not work.

Good

Very nicely remodeled. Comfortable rooms.

I love how clean the property was. I loved how informative the front desk was overall was really nice and clean. What I didn’t like about the property is they charge you $15 plus a 1.50 fee for using the phone when that’s the only way you can pay so a total of 16.50 for parking per night. And that meter does not last 24 hours either it goes from the time that you pay for it your check-in to the time that you check out 11:15 on the dot.

Bad