Hanoi Memory Central Hotel & Spa

Friendly staff Room does not look like the pictures

Very good

Old stuff

The only positive was the very friendly and helpful staff, and the cleaning ladies who came every day. The people are the only bright spot here I definitely do not recommend this place. The property looks nothing like the pictures – it's old and rundown. There was an unpleasant smell of mustiness and mold in the room, and the window could not be opened to let in fresh air. In the bathroom, there were exposed wires near the shower, and everything was worn and outdated. I understand that you can't expect luxury for this price, but this place is at best a 1-star hotel

Nothing to like, there where a lot of lizards in hotel and in room, they “Upgraded” our room to superior it was awful,horrible, half ruined, toilet has no doors it was something horrible, I have never had such a bad experience in my life, bed linen was not clean and was worn out, towels also were worn out, never stay in this hotel it is horrible N o t h i n g

Clean and best stuff in hotel, you can even book massage in the room

Very good

Nil Not confirming our booking and charging us more than what was booked. Overall a under average excuse blaming website for an "error", then cancelling our room and charging us more when we arrived with our luggage etc. I thought these things don't happen anymore, especially in HN, the capital. Unfortunately it does and it did. Hence buyer beware. Book something closer to activities and save yourself the time, effort and stress. It is somewhat low to do that to customers that have booked through the correct channel with agreed pricing. Anyhow, that is my 2c. Hopefully this review will help at least one person, and they don't need to experience the stress that we were made to endure after arriving late to the property.

The room is as shown in the published photo and is reasonably maintained, the air condition is super cold and the staff behind the counter is helpful. The reason we choose this hotel because it is near to the Catba Express Tour agency which we had booked tours. We have to walk through the dimly lighted alley. when you walk into the Lobby, you are surprised with motorcycle park in the lobby. Another surprised is you will see an Altar before you access the small lift. We decided to WhatsApp them the badly stained Comforter and extra pillow that was kept in the cupboard and several scratches on the parquet floor photo but they did not replace the Comforter and extra pillow leaving us to sleep with a thin blanket. We decided to stay on because we just need a place to sleep and to be near to Catba Express tour agency. They should highlight that the hotel is under going a renovation project so that we can make a better judgement. This memory really central to our mind.

The recep guy was welcoming. Spoke really decent English and bubbly. If you like the night pubs and such. this would be ideal. Not for us. As you enter- nothing looked like in the pictures. So that was the 1st red flag for us as we entered. The room 109 was horrible. There were holes between the doors. You could see outside. The bed was really out of shape, we could feel spring poking and the bed was not straight, it was slanting downwards at one end of the bed. The showers handle was broken and the height of the shower head seems to be for Vietnamese heights. As you sit at the toilet bowl, the sink table actually hits your shoulders. You have to sit at an angle. The room was really tiny and cramp. Although this was a "budget" room - I could honestly say this is the worst experience I have has in my life. I couldn't sleep the whole night. Nothing looked like the pictures.

The people at the front desk were super kind and helpful! I had to book a room last minute and happened to come across this hotel, it looked cheap and cheerful, but the room I walked into did not look like that on the pictures. It looked smaller, and unfinished, as in open pipes and hanging wires, I also had a weird smell and when I left to eat and come back I found 3 cockroaches in the room! Til that point I was willing to stay in the room but roaches are a no no, so I spoke to the front desk about getting a different room (willing to pay for the upgrade) because of my situation, but they unfortunately had no other rooms available..so I went and found somewhere else to stay. Bare in mind I got the cheapest room!

Nothing at all We arrived and they didn't have our booking despite me receiving a confirmation email. They did not speak English well at all so struggled to communicate. They then had no idea if we had paid. They ended up giving us a budget room instead of the superior room as they hadn't prepared it. Despite me querying this, I was only offered a 10% discount despite paying for the superior room. Awful experience, bad rooms, awful service and very frustrating.

The description did not mention there are no windows. After the 1st night they did not clear the room, empty the bin in the toilet or put bottles of water. Room very small. Bathroom very inconvenient with a short shower pipe connected to the basin tap. Despite having a large space you splash the toilet paper and everything. The used water from the basin goes directly to the floor and floor the door when you wash your hands. Entrance was from a long corridor, between 2 buildings.

Hanoi memory hotel make the worst memory ever. The worst hotel i ever stay. We saw some bad review but we didnt care alo

Pleasant

My stay was awesome The staff management

It was exactly what we needed. A hotel for a short night before moving on to the next destination. The lobby was full of random objects and motors. The staff was a young boy who was friendly but couldn't really help us with some questions we had. The rooms are a bit dated but still work.

The location is in the central Hanoi. Very nearby to the Old Quarter. Plenty of tour operators, money exchange and restaurant are nearby. The room was very small. Barely luggage can be kept. Charging port not working. No locking system in washroom. Washroom is separated with stickered glass and the door is transparent. So no privacy in washroom. No hanging arrangement for cloth in the washroom. There is no locker for cloth also as the room is very small. Shower water pressure is also less.

The location was good and with a short walk it was central to most things. Staff were really lovely and there was someone on the desk 24/7. We booked the budget double room and I highly suggest if your a couple booking not to book this room as the bed is a three quarter bed (my boyfriend is 6’2 so it was a squeeze and not comfortable), not to mention it says it is a large double bed when booking. There was also a crack in the door so the noise from the hall was extremely loud. Every time we used the tap there was a dripping sound that came from the ceiling to the floor (it sounded as though it was behind the wall) but very annoying. Fridge didn’t work.

I liked one of the blokes on the night shift. he was sweet when i’d lost something in the hotel. but he didn’t extend the room like we had confirmed so nearly got kicked out. not great. staff not v friendly. the lady hung up the phone on me and aired my message for ours. huge lack of communication. the staff don’t even communicate with each other. also plenty of mould on the walls and overall hygiene was so shocking for the price. I had lost some important documents and absolutely did nothing to help. felt completely useless. i wouldn’t recommend in the slightest.