Royal Lagoons Resort & Aqua Park Families and Couples Only

The workers are doing there best Unfortunately, my experience did not meet expectations. The rooms are old and clearly need renovation. It should not be considered all-inclusive at all, because there are no proper snack stations available throughout the day. The only thing consistently available is drinks, while snacks are hard to find, offered only once, and in an unclear location. Also, because of the large number of contracts with companies, the overall standard of the place is unfortunately not the best. The rooms are outdated, and the price I paid was as if I were staying in a true 5-star hotel, which is simply not accurate.

Everything, from the staff to the food, was great. The resort team went above and beyond! It was my husband’s big birthday, and I wanted to arrange a nice surprise dinner. The resort team not only met my expectations but also exceeded them, arranging a cake and a sweet surprise happy-birthday song. Our 8-year-old daughter had a blast in the aqua park. It was a good time, thank you! Nothing, everything was great

Very nice hotel we had a great time during new year they had an amazing party with a huge open buffet and the food was great Nothing

I originally booked a standard room, and at check-in I was informed that I would receive a free upgrade to a junior suite, which initially sounded like a positive gesture. However, I later discovered that this room was located outside the main hotel building, meaning I had to walk outside the hotel every time I needed to reach my room, which was not clearly explained in advance and was inconvenient, especially with my family. The room itself had a nice view and was visually good, but there were several serious issues. Hot water in the bathroom was unreliable and not available most of the time, and when it did work, it would suddenly stop. The television or its remote control was not functioning properly. Additionally, during the first two to three days of my stay, there was constant noise from maintenance work and workers directly in front of the room. They spoke loudly, made repair noises early in the day, and on one occasion knocked on the door asking to carry out repairs while my family and I were sleeping, which was extremely disturbing and ruined our rest. Regarding food and dining, the variety was acceptable and the food quality was generally good. However, the restaurant had a very unpleasant smell upon entering, which made me feel nauseous every time, and this significantly affected the dining experience despite the food itself being okay. The most disappointing and unacceptable part of the stay was the overall attitude of the staff. Although the hotel is located in Hurghada and the staff are all Egyptian, my family and I were treated noticeably worse because we were the only Egyptian guests. Staff members were very friendly, smiling, and attentive with foreign guests, while with us there was clear neglect, no smiles, and visible annoyance when we asked for anything. Bar staff, in particular, delayed my coffee orders for more than 15 minutes while focusing on serving foreign guests first. This pattern of behavior was consistent across the hotel. I originally booked a standard room, and at check-in I was informed that I would receive a free upgrade to a junior suite, which initially sounded like a positive gesture. However, I later discovered that this room was located outside the main hotel building, meaning I had to walk outside the hotel every time I needed to reach my room, which was not clearly explained in advance and was inconvenient, especially with my family. The room itself had a nice view and was visually good, but there were several serious issues. Hot water in the bathroom was unreliable and not available most of the time, and when it did work, it would suddenly stop. The television or its remote control was not functioning properly. Additionally, during the first two to three days of my stay, there was constant noise from maintenance work and workers directly in front of the room. They spoke loudly, made repair noises early in the day, and on one occasion knocked on the door asking to carry out repairs while my family and I were sleeping, which was extremely disturbing and ruined our rest. Regarding food and dining, the variety was acceptable and the food quality was generally good. However, the restaurant had a very unpleasant smell upon entering, which made me feel nauseous every time, and this significantly affected the dining experience despite the food itself being okay. The most disappointing and unacceptable part of the stay was the overall attitude of the staff. Although the hotel is located in Hurghada and the staff are all Egyptian, my family and I were treated noticeably worse because we were the only Egyptian guests. Staff members were very friendly, smiling, and attentive with foreign guests, while with us there was clear neglect, no smiles, and visible annoyance when we asked for anything. Bar staff, in particular, delayed my coffee orders for more than 15 minutes while focusing on serving foreign guests first. This pattern of behavior was consistent across the hotel.

All about property was very nice All the crew are very friendly, kind and even generous Almost nothing

The hotel was very clean, the staff were professional and friendly, there was a wide variety of drinks, and the swimming pools were excellent. I highly recommend this hotel for anyone looking to enjoy a great stay. In addition the New Year’s Eve party at the hotel was one of the best celebrations I have ever attended. The dance shows and live music were amazing, and the buffet was excellent, offering some of the best food available. One of the main drawbacks was the lack of variety in the food, especially at lunch, as the same dishes were repeated. Additionally, the food quality on December 29 and 30 was below expectations and did not taste good. However, the food quality improved afterward and was much better.

Staff Price Check in process I got severe vomiting and severe diarrhea after one dinner Diagnosed as food poisoning

Beautiful Resort

The beach shuttle and that the beach closed at 5:00 pm

Room was not well prepared, it required carpenter to fix the main door , it took some time from our short holiday Animation programs are poor

Nice place for the low budget , animation team , staff specially mr karim in the front desk was very friendly and polite upgrade our room for suits Food variety

The food was excellent, always varied and delicious. Staff were very friendly and helpful; special thanks to Moamen at the pool bar, the lifeguard at the adult pool, and Ahmed at reception for an easy checkout. Pools are great for both adults and kids, and the location is very good. Check-in wasn’t smooth, the booking price was different from the confirmation, and the agent didn’t explain things clearly. The room wasn’t that good. The beach needs more preparation, and the animation team wasn’t very engaging, especially with kids.

Not direct to the beach and need more variety for the drinks and snacks

We got our room upgraded for free which was a great surprise for us Its a great value for money Pool Aqua park was awesome for kids and Adults We needed more varities of food

Housekeeping are too helpful and supportive Animation team is super super super energetic crews with various programs daily U can grab bottle of water anytime from any bar Resort is second line from beach Restaurant is too cozy and its,design totally wrong which led top more queue on everything Rooms are too cozy and its furniture need to be replaced Bathroom are cozy ,shower headphone need to be fixed Juices are too bad Snacks are fixed daily Tourism firm that granting Egyptian guests should be really revised from the beginning as most of guest there are too vulgar and saying an appropriate words .while u are stay between your family Staff at restaurant screaming on each other's

Kids club can facilitate needs to be improved with extra attention and entertainment . Good value for the price.

everything was wonderful

Shuttle to beach was not at the level of 5 stars, moreover some renewal needed for rooms specially bathrooms.

Everything was really great from the location, sandy beach and and amazing pools. The staff were very friendly and helpful. The food variety is not perfect lets say 8/10 but overall food quality was very good

Beach is not front as you mentioned and it was very disappointed in addition there is no bridge or passageway on your far private beach for snorkeling and this is second disappointed