Red Roof Inn Lancaster

My husband and I stayed here while we were on vacation , the staff was very friendly and nice. We love the location, close to shopping and restaurants. When we plan our vacation, this is where we pick to stay, we have been staying here for the past few years, and we love it and would highly recommend it !!!

No breakfast included, didn’t like much about the conditions of the room Ceiling paint was coming apart in the bedroom and in the bathroom, the vent exhaust system in the bathroom was not working and look very dirty like it never been cleaned. Water in the tub was not going down the ceiling in the bathroom. Paint was coming out. Showerhead was held up by a piece of tape. Ironing board was filthy and the iron was corroded. The refrigerator was horrible with ice. If pictures are needed please let me know.

Cheap Staff called the police during check out because they smelled weed

A few blocks from the American music Theater? They said they had breakfast in the morning, but they didn't I

Nothing this is the worst place I ever stay we had 2 rooms and they both were disgusting my sister in law went and bought cleaner to clean the rooms water was backed up in the tub the place should be pushed over it was gross If I would have stayed somewhere else horrible

Good

Room was old and needs to be refreshed! Room smelled like Marijuana! Mattress was old and needs to be replaced! TV in room didn’t work! My room was never cleaned!

Not much to say just a C rated Motel My door was open, even though no one was in there or anything seemed to be missing

Exceptional

the room was clean, staff was friendly, we had a truck and trailer and had no issues with parking.

Disappointing

Peeling paint in bathroom and ceiling by the door, pool wasn't clean, siding falling off the filter house.

dirty stained bedding gave attitude when asked to switch rooms only wanted to give 2 towel attitude when asked for more

Staff were nice and helpful, however there was peeling paint everywhere, and in the pool. The room wasn't clean.

Only good location. Close to everything Dirty

No disrespect but the staff were impossible to comprehend. It took me 45 mins to find my room the first night because the staff gave terrible directions and I could not understand them for the life of me

No charge for pet. Close to everything. Can walk to restaurants. Not clean. Elevator sometimes didn’t work.

It was on main drag Staff they took money even before I arrived when they said that they would not

Needs more pillows, better lighting, pool needed to be clean. More towels as well.

However, this last visit may be the one to break my back. My stay was three nights. There were two concerns I noted to the desk attendant. One was the AC. It worked and cooled the room but, the unit definitely had mechanical issues. The noise when the unit turned on rose 23db levels. Sounded like a wind turbine. I took a sound meter and measured 60db to 83db with the AC off vs on. The AC was so loud it woke us up several times during the night. The soap dispenser was broken and liquid soap flooded the sink. The desk attendant informed me that in-room service must be requested every morning. I did this. First day when we made it back to the room and all was fine. Second day when we returned to the room nothing had been done. I went to the desk to report this and get clean towels. The Desk attendant argued with me stating that the room had been cleaned because it was check marked on her paper. When I invited her to come look for herself she became very agitated and accused me of yelling at her. I immediately realized she was looking for a fight and then requested the towels which I received and left the desk area. Terrible service. Will call the property manager tomorrow.