One Aldwych

My favourite hotel in London - it’s a real treat. I love my room and all the staff make you feel so welcome. This time my disabled sister came with us and her room was brilliant- it looked beautiful but had hidden aids to make it functional for her. Nothing

Location, staff, cleanliness, design and quality of fixtures and fittings The 4% discretionary charge they quietly try to impose on the cost of your accommodation. I did not pay it.

Exceptional

Superb

One Aldwych has an exceptional approach to guest comfort and care. As an independent hotel, its whole focus is to ensure guests' experience is of the highest standard. For example, they have partnered with British Museum for access to Bayeux Tapestry, an example of enhancing guest experience of London. There is nothing not to like.

The hotel and the staffs professionalism. Zero

The staff and the sumptuous Lobby Bar. Bedrooms are well equipped and the air conditioning was quietly effective. Fantastic cocktails and bar food along with the best English breakfast in London. Nothing at all

Location and the room

Everything

The best hotel I have stayed in. The staff were friendly, efficient and we can't thank them enough for making our stay so special. The swimming pool was a fabulous treat and breakfast was off the scale for deliciousness. We will never forget how we were made to feel part of the One Aldwych family and cannot recommend the hotel highly enough. There was nothing that could be improved upon. I loved the special touches like the flannel to remove make up in the bedroom and a shoe horn.

The location for bars, restaurants and sites of London is second to none .! Bed pillows were huge but no substance .. head just sank to the mattress !! Bar prices expensive .

Superb

We arrived early, knowing that our room wouldn't be ready, but had a cocktail in the amazing lobby bar. We explored the local area for a while and were notified when our room was ready. Our room was amazing, very comfortable and well appointed. The service we received from all of the staff was wonderful and attentive. We dined in the Indigo restaurant for a pre-theatre meal, which was excellent. No negative comments, the whole stay was excellent.

Location staff spa complementary snacks room was so pretty

The location was fantastic. The rooms were very modern and clean. There was plenty space in the bathroom for toiletries (not always the case). The air conditioning was excellent. The soundproofing was also very good. The Dyson hairdryer was better than the usual hairdryer supplied in hotels. The complementary drinks and snacks were appreciated. The room could have been darker, with blackout blinds as well as curtains. Unfortunately, the main mirror was in the bathroom, and so the only mirror that could be used with the hairdryer was the small, free-standing shaving mirror, which is not adequate. The biggest disappointment was being woken at 6 am by the fire alarm. There was a good deal of confusion (it kept stopping and starting) and, on the bedroom floors, no guidance from staff. It was eventually declared a false alarm but an explanation would have been appreciated, perhaps even some token of recompense, such as free drink or breakfast.

The location was great, the hotel is gorgeous and staff courteous. Nothing it was great!

Exceptional

Everything was just perfect Nothing