The Leonard Hotel
About The Leonard Hotel
This elegant 4-star London hotel blends timeless English charm with modern comfort, offering both beautifully renovated rooms and classic traditional accommodations. Perfectly located just a 2-minute stroll from Oxford Street, Hyde Park, and Marble Arch Tube Station, it provides an ideal base for both leisure and business travelers. Each individually decorated room at The Leonard has a flat-screen TV, air-conditioning, bathrobes, slippers and complimentary tea/coffee facilities. Wi-Fi is available free of charge. Guests can start their day with a hearty full English breakfast, served either in the elegant surroundings of Seymour’s Restaurant or in the comfort of their room. The restaurant exudes warmth and charm, with open fireplaces and classic artwork adorning the walls. For a quintessentially British experience, guests can also indulge in a traditional afternoon tea, available on request. Paddington Station and the Heathrow Express are a 15-minute tube journey from Marble Arch Station or a 5-minute drive. The shops, bars and vibrant night life of the West End can be reached in just 10 minutes by foot.
Amenities
- On-site parking
- 24-hour front desk
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- Family friendly
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Pleasant
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Exceptional
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we had comfortable stay, location was excellent!
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Good
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Exceptional
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Exceptional
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Location ..
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The room was absolutely beautiful and temperature was perfect
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Good
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All good, no big problems, staff very helpful Climbing stairs from 4th to 5th floor
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Location is excellent, so nearby shops and some good neighbourhood restaurants. Room was comfortable. A little noise, I am not sure if from surrounding rooms, also some unexpected rumblings from the tube below, but all in all a comfortable stay with a lovely boutique feel. Many attractions walkable. Staff were very polite and helpful, although a little slow to help with bags up to the finsal floor which doesn't have lift access.
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Exceptional
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Loved the newly refurbished bedrooms
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Very good
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Friendly and hard-working but inexperienced staff made problem solving more difficult than it should have been. Plus items any visitor would expect (such as sufficient tea and a TV remote control) were too often missing. Also, the hotel is still working out some basic items (such as preparing the staircase for regular use and the in-room phone system) that should have been completed before it was reopened to the public. I do expect - given the commitment of the staff - that this hotel will have all this corrected in a month or so. I do think the staff needs more training on problem-solving.
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Exceptional
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Exceptional
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Close to the downtown The work of maintenance was going on
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On a positive note, I was upgraded free of charge upon arrival, which I really appreciated. When I asked the receptionist whether there was a significant difference between the room types, she explained that the upgraded room included a separate living area. After seeing the room, I have to say that the upgrade made a substantial difference to my comfort. The bedroom itself was quite compact, but the large adjoining living room created a much more spacious and pleasant environment overall. The room was well-equipped, with a very nice bathroom and a practical built-in wardrobe. Despite the issues mentioned I genuinely enjoyed my stay. The location is fantastic, just a few steps from Oxford Street making it an excellent base for exploring the city. The combination of the spacious upgraded room and the outstanding location were definite highlights of my visit. I was not informed prior to my arrival that the hotel was undergoing renovation work. The main reception area was under reconstruction, and the reception desk had been temporarily relocated to a small doorway nearby. Guests had to walk through the construction area to reach the elevators and access their rooms. The breakfast area had also been moved to a small temporary room. The staff were neither rude nor particularly welcoming. They were polite enough, but the service felt somewhat indifferent, as if guest satisfaction was not a priority. On my second day, I asked the receptionist if housekeeping could bring a few missing items to my room. I also mentioned that the towels did not need to be replaced. The receptionist suggested that I wait and take the items upstairs myself, but I was on my way to a meeting and did not have time to carry them through the construction area. Fortunately, they eventually agreed to send them to the room. Another issue was the bathroom light, which would not switch off. I reported this to the reception in the morning, as it seemed to be a technical fault and was unnecessarily wasting energy. I had already tried everything I could think of to turn it off, but nothing worked. Unfortunately, despite notifying the staff, the issue was not resolved during my stay, which was disappointing. Another disappointment was that movies on the TV were not included and required an additional fee. The room layout and signage were also confusing. The corridors are narrow and maze-like, and the directional signs do not clearly indicate which room numbers are located in which direction. The numbering system seemed quite random, and despite staying for several days, I got lost multiple times while trying to find my room.
