Best Western Royal Palace Inn & Suites

the staff are all fraiendly and helpful

Exceptional

Painful experience. Nothing personnal with the staff which were great and helpful but the hotel isn’t renovated and it shows massively. It feels straight from the 90s. No elevator to 1st floor, bad smell in the main lobby and an even worse smell in the room. The AC unit was extremely noisy, just like if a Boeing 777 was launching every 20 minutes. There was cigarette holes in the bed sheets. There was serious noise in the room from the floor above, we could hear the footsteps and wood cracking like if there was construction workers above us. The outdoor pool was full of sand and you could feel it was not properly maintained. Even the kids were scared to sleep because of the overall experience. It is probably the worse Best Western I’ve ever been. It is a 2,5 stars and don’t expect anything above that.

Bad

We liked the location The bathroom size

Very good

Very good

Staff was amazing. However the building and the rooms need a refresh. old and definitely put us off for a weekend trip.

Bad

Close to UCLA for son's graduation. The room smells bad and the AC is right next to the bed blowing hard. Very old room and not clean.

No elevator. A lot of stairs. Good location.

Some problems: 1: the "dog friendly" note on hotels.com does not apply to the entire hotel. They have 3 dog-friendly rooms. I was lucky enough that the asst. mgr took mercy on me and let me keep my dog in a normal room, or I'd have been hosed. 2: the parking lot, at least the one for small cars, is HORRIBLE. So little room to maneuver, "dangerous is the only word I can describe. Also, they charge $20/night to park. 3: the safe in our room had no power 4: the shower in our room had no hot water. (the hot water dial was broken)

Great location; delicious hot breakfast included; clean and spacious rooms make this place a winner.

I like the break fast and location The hotel is not comfortable for loading and unloading for luggage because the elevator starts from second floor, so we had to carry it up one floor. Also, the washroom was very tiny it has small shower.

The location, the price, the facilities. Fred, the guy at the front desk, was really nice, very kind and helpful. The hours for taking breakfast. It ended at 9:30 am on weekends and I think it’s too early in the morning for being a weekend. I suggest that breakfast should end at 11 am on weekends. Also, Jon, the other guy at the front desk, was rude.

Thank you for a wonderful week!

My room reminded my of my first apartment. Spacious enough for one person. Staff was very helpful anytime I had a question or needed anything! Fred was awesome!!!!!

Staff was very kind. The room was nice and confortable, and always clean. Too many rooms for such a small place for having breakfast. It was always crowded in the morning.

Exceptional

Great location! next to the light we didn’t have to drive anywhere took it Santa Monica Pier and downtown. You can tell they did updated the rooms, however, The two queens with sofa bed was okay. We had two closets with a tiny bathroom with old fixtures that didn’t make sense. Would love to have a bigger bathroom over two unnecessary closets. I don’t think it was worth 300 a night. given how old the room was and fixtures. Great breakfast well worth it and staff was great! I would come again for the location and the light rail.