The Edgewater

Best for a weekend getaway in beautiful Madison WI

I expected more for the price. The room was nice but other than the terrace king nothing special. At this price point I would have expected the bed to be more luxurious, the bathroom had areas that needed repainting. The shampoo, conditioner and body gel were just okay. No bath salts or foam provided for the soaker tub. I did use room service and ate at the Statehouse, both were good. Would have liked their market open past 4pm given that was checkin time.

The hotel is in a beautiful setting and an easy walk to the Capitol. The rooms are upscale and the staff is incredibly friendly.

Excellent hotel, great experience

N

There were no pictures or decorations in the room, it was bare. For this top of the line room, I was disappointed.

Not the best gym, but great room with Lake view, short walk to Capital. Got comped free parking. Would stay here again.

Beautiful lake view and everything needed (restaurants, bars, spa, plaza, etc) on site. Ordered special pillow, but it was never delivered.

Great location, staff and amenities-10/10!

Very nice

One of my all-time favorite hotels, will be back!

Right on lake Mendota. Very nice and clean.

We would have appreciated informational materials in the room regarding instructions for the television, hotel restaurant menus, area attractions. Some hotel info was available online. The man at check-in was a little on the snooty side but the staff person who came to fix the tv was professional, prompt, and persistent in solving the problem.

It would be very easy to make the hotel more user friendly. The valet service was excellent. Some desk staff were unhelpful. The restaurants service, food and waiters were excellent. The hotel is in a lovely location on the lake and easy walking to downtown, the capital and museums.

Very beautiful property. Bed was so comfortable, room space comfortable with a nice view of the lake.

Great hotel. I highly recommend it.

1) figuring how to pay for kid for Sunday brunch took 4 days. Nobody knew the answer. 2) Sunday brunch 11-1pm finished at 12:30pm when service left without notifying. Nobody showed up. 3) We forgot an item on table after brunch. Somebody cleaned, but nobody knew the contact person. Nobody reached back. In few days the answer was "sorry, nothing was found" 4) Same for item left in the room after checkout. We were asked to open report for "lost and found". Spent 1 week calling daily trying to chase that manager who never called back. Put lots of effort. The answer was "sorry, nothing was found" 5) On 1st day of stay reported batteries not working in the room scale. Never replaced. 6) Have to chase security deposit return, it didn't come back automatically 7) Used SPA services but could not apply hotel+Expedia coupon. Nobody reached back to explain why. I have this email unanswered. 8) Booked table for Birthday. Server didn't suggest free cake which is a regular practice. Had to ask myself through other server. All felt weird. But tips were taken as max. 8) Restaurant checks have tip suggestions with tax included. Making everyone think you are not leaving enough tip even whet it is a good one. --- Not related to service: Rooms have outdated carpet, furniture, mirror with broken TV screen in the middle of bathroom mirror. For 4* hotel it's not expected.

A beautiful location, luxurious rooms and stuning bar and restaurant. Th view of the lake doesn't hurt, either. Thy gym was way too cold and lacking in serious fitness equipment.

This is one of my favorite hotels, have stayed many times and already looking forward to my next visit! Special shout-out to Greg with Security staff, who couldn’t have been kinder. The addition of vending machines for after room service is closed would be great.

Very good