DoubleTree Suites by Hilton Minneapolis Downtown

Diego was amazing when we checked in, but that's where the amazing ended. Property is being renovated, so our room on the 3rd floor had no water running to the bathtub/shower for the 5 days we were here. The front entrance door could not be secured due to the room card reader not working properly, so the door was blocked open at all hours of the day and night. The hotel only has a public parking ramp (approximately 40 spots) so it's hit or miss if you can park your vehicle or not. This property used to be one of the best in downtown Minneapolis, but I would recommend staying anywhere but here.

I would never stay here again. Place was dirty. Shower wasnt working. They overbooked. Keys didnt work... I heard someone else say they had no hot water

The hotel was being renovated

Air conditioning didn’t work room was hot had to grab a fan in order to bare being in there and there was no hot water had to take cold showers I am very disappointed with Hilton.

Property had construction on going, which was not listed or mentioned during booking anywhere. Elevators were not clean, room carpet did not look very clean. Hangers had dust on them, so i had to clean them before placing my cloth on. Sink and toilet were outdated. Shower was nice and roomy. I am suppose to be traveling weekly for work and was hoping to stay at this hotel every week. Hoping after construction/remodel is complete, the place will look better.

Was over booked by 20 plus rooms. They were helpful in moving us to a new hotel. When we walked in to the lobby through main doors the sailing was falling in.

The AC didn’t work and the toilet didn’t flush. The works said there were no other rooms available and we couldn’t get a discount because we booked through Expedia.

Note that we didn't end up staying here. Upon checking in, they told us their AC was broken. They let us cancel without penalty (or use box fans) so that was a plus and I appreciated it! But I wish they had told us ahead of time so we could plan, rather than parking, bringing everything inside in the rain, and scrambling to find another hotel. It didn't look like the issue had just happened, because lots of box fans were already sitting behind the check in desk for use and it was already quite hot inside. I can't speak to the state of the rooms, but what I did see of the hotel (lobby, lobby restroom) looked quite run down and dingy.

Smelled. No AC. Parking did. It work and overcharged. Dirty. Rude staff.

No AC, lukewarm water unwilling to accommodate pricing accordingly

The entire hotels air conditioning was broken in the middle of the summer-They claimed they couldnt reach us due to booking through a third party. Hotels are ALWAYS able to email-It was too late to find other accommodations but have been trying to contact the general manager for 1 week since the stay to discuss this situation and they have made no attempt to return any phone calls-This is a hospitality industry and I find it unbelievable the lack of consideration, courtesy and professionalism.

The AC was out I...

The AC was out I cancel my stay due to being 6 months pregnant.

Location. No air conditioning for the entire week in 80 degree June weather. Water off for 2 days of my stay. Place was dirty in common areas like the elevators.

Any other week, this hotel should be a great choice to stay in downtown. Large rooms, convenient parking (additional), good breakfast choices a la carte, attentive staff... just that this time, as summer starts, and on a weekend, the AC failed in the whole building. There were also some renovations taking place at the same time, and the water heater was somehow affected. They did their best to ease the situation, providing complimentary water bottles, breakfast vouchers and free parking. I would give them another try.

They had No A/C or Hot water. Worst hotel experience ever.

No hot water no a/c on 90 degree day

Exceptional

Ac was not available they offered us a fan. No way to get to get to hotel from garage without walking up ramp. Refrigerator warm asked for assistance but no one came. Sign that water off at 4 pm for renovations but water off 10am-4pm daily. The first day after water went off the hot water never came back on. We were told they were fixing the problem but that never happened

Nothing Nothing