Kimpton Aertson Hotel by IHG

Great location. Solid gym for this level hotel. Staff friendly. We were there at a very busy time (Vanderbilt move-in), but room cleaning was very slow, and in our suite, they cleaned one room but not the other. There were no blankets for pullout sofa. Elevator broke. Would give it another shot at a less hectic time!

Everything was perfection

Great location, but not a clean or friendly hotel overall. I will never stay here again and I can’t recommend it.

First of all, I wanted to tell you how much of an impact your staff has had on our Stay at your facility at every turn they’ve been there for us. We had a very rough commute to Nashville over 17 hours in our car and the second that we arrived here Vanessa. and Landon have been there to help us with everything from establishing rides, restaurants, and reservations for helping us navigate the city for all the special touches that we have received inside our room. We can’t tell you how well they have done their job and how much we appreciate our stay here when we do come back to Nashville. There is nowhere else we would stay other than here and that is because of your staff and how much we appreciate the

It was a great place to stay. The staff was awesome and the room was clean.

Excellent front desk staff. Nice complimentary happy hour. Just know there is a dog friendly floor.

This is a great property in a fun location!

Very nice hotel. Comfortable beds. Great bathrooms. The lighting in the rooms was not good for reading. Too dim. There was only one suitcase stand for a double room. There should be two as there is no where else to put a second suitcase except on the lounge chair or the floor.

We checked in late (11pm) our first night and when arriving we asked the front desk if they could recommend some food close by… they proceeded to say they didn’t know any place & try Uber Eats. I hoped on my phone and literally a place called Velvet Taco was open another 10 mins only just down the street a 2 min walk.. so I quickly called and they were close to closing and were kind enough to put some tacos together so we could get there in a few mins to grab ( they were delicious) then the next day we were gone all day for a event we originally came to Nashville for… we got back later in the evening to be able to use the rooftop pool which is 1 of the main reasons we booked this hotel (the Four Seasons was #1 because pool and hot tub but sold out) so we get to hotel about 8:15pm, get changed and head to pool about 8:30.. with the keys not opening the door. We head down to the lobby for some assistance and there is nobody tending to the front desk.. at 8:30pm. We end up waiting 15 mins and 2 ladies finally come back. We explain the pool doors not opening and they told us the pool closes at 8:45… which is not what is posted, or said upon check in. They were not helpful, then proceed to not go and let us in to use the pool after they weren’t available or have any explanation why the key wouldn’t open it.. they were so rude about it and it was very disappointing. I would not return

Exceptional

The complimentary "happy hour" and front desk was helpful when ask what Nashville had to offer, late check-out, and changing out the pillows with feathers, for pillows with none:)!

Pool was shared with residences and a bit busy. Hotel room hallways were filthy and stinky due to animals allowed.

Parking pretty expensive

Very good

The room was fantastic and clean. The staff was wonderful and friendly. Having breakfast delivered right on time made our morning so much easier! The only issues were a loose faucet handle and a key card that expired before our late checkout. These are extremely minor issues to encounter when traveling. Special thanks to the vallet and Laney at the front desk!

The hotel front desk and concierge were friendly and the Henley had good food. The hotel room was aesthetically pleasing and the roof top pool was a decent size.

Es un hotel viejo con cortinas en mal estado. Los toma corriente no funcionaban. Las cama cómodas. Había una parte de la alfombra que tenía mal olor

Room 413 should be checked out. Water on the floor. I was afraid I was going to slip . I didn’t mention it bcz I was only there for two nights

There were a free times we stood at the guest counter longer than 10 min waiting for someone to assist us, with twice them being outside after the bar host went to look for someone. There were times when we came in and they wouldn’t greet us but were on their cellphones. The remote in the ring didn’t work, we called the front desk with no answer. The floor we were on had a weird smell but we saw lots of dogs so that could be the culprit. For the price, at expected better service.

Hotel is very nice. Henley (the restaurant inside the hotel) has good selection for breakfast/brunch/lunch/dinner ...proper chef-prepared food. There is no charge for dogs, which is a really great bonus! Staff are very helpful and super-friendly. Valet guys, espcially Justin and RJ are awesome. Valet comes to about $60 per night (unlimited in/out) but that is standard for mid-town Nashville. Will highly recommend this hotel and will stay again for sure, if we are visiting Nashville.