voco Times Square - Broadway by IHG

Fantastic hotel with a great location. Would stay here again. The lifts can be a little busy and could be improved on for instructions to guests so that you don’t end up stopping on many floors with no one entering or exiting the lifts. Make sure you leave earlier if you need to get somewhere on time! Great amenities and very helpful staff!

I did not like that they applied a $30 "required" amenity fee that was not disclosed during booking. With the fee, they provided a $20 gift card to be spent at their café or restaurant. I felt like this was a bait and switch. The room was not as pictured. Pictured was a standard double queen room with beds side-by-side. In the actual room, the head of one bed butt up to the foot of the second bed, forming an L shape. The room was so small that I had to take my suitcase in the bathroom to open it completely. The staff advises that you allow 15 minutes for the elevator; that's about right as the elevators are rather slow. The lobby is beautifully decorated.

Great location. Friendly staff.

The property was very close to the theatres I went to which was a plus not having to walk very far.

Helpful staff across the board - the bell hop was always ready to help and provided suggestions for us. There were four elevators and a beautiful roof top bar and restaurant. They provided vouchers for each room we had, which was a nice touch. I found the streamer incredibly useful for our evenings at Broadway shows. The staff, again I’ll say that they were so helpful and kind. We had younger group of kids from outer-USA during the World Cup. Understandably the kids were very excited and not terribly mindful of others as they navigated hallways and elevators… the staff did try to help other guests with this in a very respectful and calm manner. Also, I had my 84 yr old mom and 3 kids with me. The staff helped make sure we were on the same floor, which was really important for me to feel safe about things on a very busy vacation. I can’t thank them enough for making that happen!

Biggest issue was the long wait for the elevators, which we knew when we reserved. We got a great price so it was worth it even with the elevator wait time.

Love the clean rooms, rooftop bar and friendly staff. Have stayed with them many times this year and will definitely return.

The room was clean and beautiful. The same was kind and very helpful.

Location is ideal but room is cramped with no access to a microwave

This was a great hotel. Rooms were nice staff was great location is excellent!

This place was amazing and the view even better.

We loved our stay! Super convenient to all Times Square and Broadway has to offer. The only reason for four stars instead of five is the elevator system. It’s complicated for no reason. Waiting 15 min for an elevator is unacceptable.

The elevators are a wait.

Very good hotel on Times Square

Lifts are a mess. Sometimes it takes 20 mins to get to your floor.

Staff was very friendly, hotel was very clean. It was right in Times Square so just a little busier than I like, but that's my own fault lol Our only issue was the elevators taking FOREVER. Again, very crowded hotel, with 30+ floors, only 4 elevators. Some guests were very rude and would cut or overcrowd the elevators. Really my only complaint but a big one since it's a safety concern and at the end of a long day of walking all over the city, the last thing you want to do is walk up 14 flights of stairs (or more) to get to your room. Next time I won't stay right in Times Square. Again, my fault but something to be aware of, especially if you have mobility issues or small children and can't go up and down stairs.

Location and hotel, all good. The only issue, and every guest I spoke to had the same comment, the lifts/elevators were nuts, you put your required floor number in and the system chose what lift/elevator you had to use, but it took an extremely long time to come and members of staff then started to put guests in other elevators and manually input their floor number, which confused the system, slowing down even more. Strange system

Superb

The restaurant had very good food, both breakfast and other options. Staff were really helpful and nice when sorting out various issues around billing. The restaurant was a bit too loud for our taste. The total price for the stay turned out somewhat higher than we expected, as the "amenities fee" that has apparently become common practice in New York caught us by surprise. Breakfast was included in our reservation, but this didn't seem to be noted on our reservation so we had to ask for it explicitly and show the reservation on the booking app. The payment also didn't seem to be visible in the hotel's system, we had to show on the booking app that we had already paid, and still ended up with a double authorization held on the card for several days.

Great customer service The sink wasn’t very convenient