Best Western Plus Newport News Inn & Suites

You get what you pay for !

Exceptional

Very good

I rented the room for my mother's last minute trip into town. Upon arrival, the front desk clerk was not behind the desk and didn't come out right away. They were watching TV or something in another area and she had to wander around to get their attention. The room itself was okay at first glance but there was an unpleasant odor that just stuck. In the bathroom, the tub backed up and wouldn't drain. She texted me at sunrise to announce that she was leaving because it was so bad/upsetting. She checked out at 7am. When I chatted with Expedia to get a refund for the un-used days the agent couldn't get the front desk to even answer the phone for nearly and hour. Eventually, they got someone else to approve it. Not Expedia's fault, they handled the issues as best they could.

Exceptional

Hot tub not working. Beer cans and leaves in pool. Very dirt sofa . I of 2 rooms had dirty toilet not flushed . Fridge in 1 room froze milk.

There were stains on the bedding, a bloody tissue under the couch, a questionable wet area on the carpet, and it smelled overwhelmingly like cat urine. We stayed about 10 minutes then left.

It’s the most horrible experience with bw Newport News rooms plain roches peoples has a bad attitude I’m really so sad and the break fast wasn’t good !!

The facility has went down in quality from the last time I stayed there in earlier 2014. Stuck with what was familiar. My room two rooms were changed twice due to the tv not having service and poor quality of the rooms. My first room had car air fresheners in the ac unit, poorly attempting the mask the smell in the room. The rooms had a very distinctive odor…not in a good way. Smelled like air filters needed changed, and walls and floors needed scrubbed. A lot of staining. The bathroom had some rusting parts in the shower, and shower had needed replace. I will say, you do get what you pay for, so with that being said, the price was fair. If you need a room in a pinch, this will do lol.

Location cleanliness. Staff courteous Crack in mirror. Couldn’t put the lever down for shower/ stayed in shower mode. Window needs blinds. Curtains not enough covering

Exceptional

Poor

The bed was very uncomfortable. Seems to me this is a old bed . I checked with front desk to help. They suggested a different room why do I have a inconvenience to move all my items just because a bed that you expect to be comfortable. They refunded to refund at least half price. They refused . So I left very sad with this

I arrived at 6:00am in the morning and it was one disaster after another from having to clean my room from just driving an 8 hr trip and the TV not working to broken bathroom seats, to my room being rented out while my family and I are sleep in the room. Unfortunately I will not be staying at this establishment ever again.

Good service

Great breakfast clean rooms good parking lots of close entertainment and food options

Really liked the room configuration which we need to accommodate my husband, my granddaughter and grandson. There was a keurig coffeemaker in the room but no pods. I asked at the front desk and was given several packets of the coffee pouches used in the usual hotel coffeemakers. I questioned him but was told that was all they had. Waited until 5:55 and went downstairs to find the night clerk asleep on a couch and no breakfast even started. ( which was supposed yo be available at 6) finally got a cup of coffee.

The suite was spacious and had plenty of room The bed linens weren’t clean, the tv’s didn’t work, the phone didn’t work, we didn’t have enough towels/sheets when we got there, there was a cockroach, and the breakfast wasn’t great

The property smell is too strong like they are trying to hide the pet smell and roach spray.The breakfast station didn’t have cream cheese they didn’t stalk the silverware with spoons condiments the pancake machine was down. The first room they gave me had a roach. The second one had a strong pet smell and I’m asthmatic.

The room served it's purpose for a weekend stay but the breakfast food definitely needs some attention. Our TV did not work most of our stay. Overall our stay was decent here.