Courtyard by Marriott Newport News Airport

My room was not ready when I checked in for a two-night stay, waited approx half hour. My room was not refreshed the following day. The front staff was very pleasant and useful.

All then staff were very courteous and professional.

Always attentive and friendly. Won’t stay anywhere else when in the Newport News area!! ❤️

Hot tub didn’t work but I loved the stay

Great pool, big room, very clean.

Room was not very clean. Room had odor of mildew and musky odor. Bed linens were very worn. Needed additional towels towels that were given smelled unclean. Ceiling falling apart. Walls dirty.

The room was clean. The staff was friendly and helpful. I will definitely come back on my next trip.

The staff at the front desk were very helpful and knowledgeable about the area. The staff who were at the concession staff were very nice.

I believe Marriott needs to invest in the property. Friendly staff, helpful and overall pretty good. Just some minor things separating the hotel from being 4-5Star.

Poor

I was not aware there would be a parking fee of $5 per day.

Very good

Exceptional

Great experience staff was nice and room was clean and ideal location

The stay was relaxing

My family stayed here for one night and did enjoy our night. The room had a strange odor like water damage occurred somewhere. The bathroom was dirty stains were on the toilet seat meaning no one clean prior to us stay or did a rush job. This place is going downhill. I will not stay here again. Worst experience ever plus I seen a family in the hallway that had to was hours before checking in due to their room not being ready. This company needs new leadership, front desk employees and cleaning staff.

Check in was at 3pm. Was told room wasn’t clean until 6:45pm. I didn’t not get in to my room until 7pm. And was told that they could not comp my room or move me. You honestly could not pay me to stay there again. Literally ruined my experience my only time using hotels.com

Hot tub was out of order, all of the elevators were out of order so a lot of walking up and down stairs when checking out

Staff were all friendly Hot tub was out of order, all of the elevators were out of order so a lot of walking up and down stairs when checking out

The first light in the room made a loud buzzing noise until we turned it off. The pamphlets (rules and the bistro menu) had outdated information. One of the box spring covers had a very visible, kinda gross looking stain in plain view, some crayon was on a wall next to a bed.