InTown Suites Extended Stay Newport News VA - I-64

Pleasant

Passable

Place is infested with roaches and bed bugs. Paint peeling off wall, used condoms laying on the kitchen counter. Charges hidden fees like parking and wifi. Had to call police because people doing drugs in parking lot near our car. Staff very rude and do disrespectful. Not safe at this hotel

Sad sad sad place. Place is run like a correctional facility. Not safe for children. Bed sheets were filthy, we took sheets off, only to see bed bugs all over the beds. Roaches in the refrigerator. Property charges for On-Site parking and InRoom Wi-Fi. Website says free. Staff extremely rude. People in parking lot smoking weed. Reported this to front desk. Only to be told to mind our business. If you have to stop in this town, you may wanna think twice before checking into this hotel. It's not a safe place to be

Truly the worst motel in the United States. Not safe for little children. Charges hidden fees like on-site parking fees and in-room wifi service fees, even though the website clearly States free on-site parking and free wifi. Do yourself a favor stay away from this property. Rooms are infested with roaches and bed bugs, loud music in parking lot all night. Pictures on website are different from the property.

Shops near by

Exceptional

Unfortunately we didn't get to stay. Booked a room and when we arrived we were told that they didn't have any rooms available. The lady at the desk didn't really seem interested in trying to help me from the start.

The room was spacious.

NO COMPLAINTS.

I like the way the suite was furnished and the layout Needed more towels

Pictures on the website are not what the room looks like (noted in small print below photos that pictures are staged). So many rules (we even received notes on the door not to sit in lawn chairs in the parking lot, that's loitering). I asked housekeeping about exchanging towels and was told I could wash them in the family laundry room if I needed clean ones. We are older females, one recovering from surgery and I believe we know how to behave. It's a no smoking facility but the halls and elevator had a strong marijuana smell as did the parking lot. If I could have left without forfeiting money already paid I would have done so.

Comfortable bed, hot shower, very clean room.. That's about all the positives we experienced. Pictures on the website are not what the room looks like (noted in small print below photos that pictures are staged). So many rules (we even received notes on the door not to sit in lawn chairs in the parking lot, that's loitering). I asked housekeeping about exchanging towels and was told I could wash them in the family laundry room if I needed clean ones. We are older females, one recovering from surgery and I believe we know how to behave. It's a no smoking facility but the halls and elevator had a strong marijuana smell as did the parking lot. If I could have left without forfeiting money already paid I would have done so.

NO BREAKFAST GREAT LOCATION NO COMPLAINTS.

Exceptional

Good

Exceptional

Friendly, helpful staff who were eager to make our stay as pleasant as possible. Great location to the 64 east and west highways. We weren't clear on their cleaning procedure. Towels weren't replaced. Kitchenette not equipped.

Exceptional

Exceptional