Homewood Suites by Hilton Yorktown Newport News

Would have been nice if we were notified of the elevator was broken. Up on 3rd floor had to carry 5 suitcases and a cooler down 3 flights. With cleaning staff laughing about it

The kitchen area was a huge plus, and the complimentary breakfast in the morning was delicious good. I also appreciated how peaceful the hotel felt, even when it was busy. It’s clear the team takes pride in keeping everything clean and running smoothly.

The room was decent/average. The issues were the booking site stated indoor pool and hot tub several times……however, they do not have either. There is onsite laundry for $4/load. Pricey but convenient. Close by shopping.

I stayed here for 4 days and my room smelled like mildew the entire time I was there. I also had no hot water my last 3 nights there. When I brought to the front desk they could not move and only offered to spray a deodorizer that helped for maybe an hour. I received no help or compensation from anyone. It was the worst stay at a hotel I have ever had.

The room was clean, the TV entertainment options were great, and as a Hilton Honors member, I loved seeing my name displayed on the TV when I entered the room. Having a full kitchen was an added bonus! Karen at the front desk was wonderful and took great care of me, even after spending quite a bit of time helping another guest get settled into their room. I’ll definitely be returning—hopefully on a day when I’m not working, because the highway construction was not pleasant! I honestly didn’t want to get out of the bed. My only downside was that the pool is outdoors rather than indoors, but overall, I had a great experience and would happily stay here again.

The property is in a newer neighborhood, very clean, and I enjoyed my stay. Would definitely stay here again.

proximity to family and attractions Breakfast was lacking from the past. Waffle maker was gone, bacon could have been crispier, taco bar every day (too much) and danish was lacking. Bathroom shower did not produce HOT water only Luke warm all the time

Beautiful hotel, Ms. Karen was the most helpful, sweetest person we have ever dealt with on vacation. She made our trip so much more enjoyable with her and the teams exceptional service Having to leave would be the only thing we didn't like

Everyone was very friendly especially Ms Karen at the front desk

Breakfast was great due healthy options to choose from!

Staff was great No hot water pool dirty cabinet door missing bed was not made properly

Front desk staff and manager were very helpful. Karen was very diligent about ensuring we enjoyed our stay.

We had a very positive stay! Ms. Karen at Reception was quite friendly, personable, and efficient. Her joy was infectious. Our room was spacious, quiet, and clean. The breakfast area was clean, well stocked with a variety of breakfast items, and the tables were adequately spaced. We will return to this establishment when we pass this way again- if for no other reason than to laugh with Ms. Karen!

Good area, outside of facility was nice and clean. Upon entering my room. Ot was not properly clean. Shower dirty and moldy floor wasn’t vacuum.Couch had food on it. Food on wall of refrigerator, black rubber molding fell off on floor. Sink wasn’t clean. They came to vacuum but didn’t do a good job and still didn’t wipe down properly.

The staff was amazing I love them dearly. They accommodated mi when needed and made my 35th birthday a delight.

Room 401 is in need of maintenance work, especially in the bathroom. The touch up paint performed previously was horrible. The painter who did the work previously should not be allow to work anymore as he/she splattered paint elsewhere except the intended surface. The kitchen cabinet was missing a door. The furniture, ottoman, had a ripped surface and should have been retired.

According to what I seen hot tub was nonexistent, need to update information and Photos of that property.

The convenience to stores and restaurants. The bed was a little soft

Great staff Amazing breakfast

Exceptional