Extended Stay America Suites Newport News Yorktown

This was by far the most disgusting hotel I have ever stayed in. Floor was dirty, filled with bugs, lint, and dust. The entire area wreaked of weed. The bed couldn't have been more uncomfortable if it tried. The walls had marks/holes in them, it wasn't even decently painted. I was required to checkout early because I could not stand one more second of being in that room.

NOT A GOOD EXPERIENCE AT ALL

Good

The people here are nice, but don't expect 5 star service, its just not that kind of place. Room was constantly damp and dank, the bathroom was rough (loud fan that was clearly broken, there was leaking water in multiple places), trash bags in the hallways leaning up against vents? Bugs in random places. I really don't like leaving bad reviews but this was not a place I'd return to without a lot of work being done to it, but I won't hold my breath.

They have roaches bad

Interesting property. Split into 2 buildings with 3 floors each. Rooms were small. Breakfast was Grab & go style.

The stay was good.Customer service was great.Need more breakfast that would have been great.Rooms clean.

Checked in and checked out the same day. Worst hotel ever and will never book there again. Even the employees called it a ghetto hotel. The manager was never available and we had to go back the following day three times to make sure we received our refund. The room was awful and falling apart plus they had no necessities for an extended stay. The hallway also smelled terrible and we did not feel safe staying at this hotel.

Exceptional

We did not stay. After getting there, our room was not ready, but we were about an hour early so we understand. The problem was there were lots of smokers and people outside who were loud and having a bit of a party. The guest were a little sketchy to us. We did not feel comfortable, staying and left to find other accommodations.

Was very disappointed with the room. Had a nasty stench every time I walked in! The fold out sofa was disgusting and probably got bit by a bug that’s created the bite on the back of my neck ! The breakfast was nothing special! A continental breakfast I believe! The only thing great was the staff. The Staff would be a 5 Star and the room a 1.

The Positives Outstanding Staff: The service here is excellent. The staff was incredibly helpful and attentive, assisting with accommodations right down to providing extra blankets. I have nothing but good things to say about them. Room 325 Suite: This was a very nice suite featuring two rooms, a kitchen, a shared bathroom, and a sitting area. It showed the typical wear and tear expected of an extended-stay facility, but the layout was great. Ample Parking: We were happy to find plenty of available parking during our stay. Areas for Improvement Pervasive Odors: There was a persistent odor of marijuana near the buildings. As I am allergic to the plant and its smoke, this caused moderate to severe physiological symptoms. Grounds Maintenance: Despite seeing the ground crews working hard each day, the grounds remained littered with metal bottle tops, empty vape canisters, and alcohol bottles. Furthermore, several parking lot vehicles appeared abandoned, with flat tires, broken windows, and expired registrations. Room 125 Issues: This room was missing an entire kitchen drawer, and we found half-eaten ice cream left in the freezer. Plumbing Deficiencies: In Room 325, the shower's hot water temperature and water pressure left a lot to be desired. While the staff is wonderful, the property requires better oversight regarding cleanliness and maintenance.

The fact I made it to the hotel before 10pm only to be told after I paid for the reservation that they were sold out. The front desk agent was outside lobby smoking weed with people who were out there braiding hair. She was so high she couldn’t focus. Then put me in the system as a no show. I was so livid. I had to go to another hotel in the middle of the night. That hotel is awful and the manager should be checking the property regularly at night!

The price was outstanding for the 2 room suite package

Complete mess , puke on the couch and it smelled like cigarettes Everything

It felt like a halfway house. Drunken guests at 2am yelling. One guest had an ankle monitor. It was a different kind of stay.

Nothing Nasty roches crack head city

Check in clerk was very nice. The property is dated and a little rough.

Nothing Nasty roches room was not clean when I checked in

THE LOCATION WAS THE ONLY THAT WAS EXCEPTIONAL ROACHES, PRICES NEVER CONSISTENT,, STAFF ALL HAVE DIFFERENT ANSWERS.