InTown Suites Extended Stay Newport News VA - North

Everything Nothing

The location was great The last at the front desk was not pleasant at all. My check out date was suppose to be the 10th but she made it the 9th so I had to leave a day early

Exceptional

Bad

The Location was Great the 1 thing I liked about it. Booking.com gave me a price of $390.00 for my stay but I had to pay almost $600.00 for my stay. But was promised $50 deposit would be returned ? No Breakfast! No toilet tissue Except initial Roll. No Towels/handtowels/wash clothes Except initial ones. No cooking tools, pan or pot. No soaps, shampoos,. Very disappointed . Would not stay there Again.

Everything I needed was in one area, shopping, food, etc. No outdoor benches chairs

The staff

Exceptional

Exceptional

It was very bad experience ! STAFF was horrific !!! I paid for 2 weeks and I had to leave after a week of putting up with terrible staff and no toilet paper, no towels for 2 days after NONE in room at check-in. Smoky halls and smells of pot. Sad place too ever stay. Worst place in this world ! I deserve my money fully refunded and I let management and corporate know about everything. Doubtful I would get one cent back.

This place is not what the pictures look like they have roaches and crackheads all around the place the staff is ghetto and it’s fraud not worth a penny. I was so pissed when I arrived to this hole in the wall place the rooms was nasty walls nasty kitchen had no appliances no cups no nothing and the microwave wasn't clean food all inside damn near burnt off need to be thrown away and the rooms smelled bad like sour ass they don’t do refunds so don’t waste your time extremely pissed tf off NEVER TF AGAIN! Stealing hotel pictures claiming the rooms look like that and it don’t a hot ass mess!

Cockroaches and other bugs infested in the entire hotel front desk couldn't care less about it and front desk was only staffed half the week. Entire property and most other guests reaked of weed. Horrible stay i would never recommend this place to anyone

Very good

Pleasant

Pleasant

There was no one there to check in. Had to go stay somewhere else. Total lack of communication.

I can't shower in the room without flooding my floor and several other things

Front desk and housekeeping staff are amazing but the maintenance is horrible I can't shower in the room without flooding my floor and several other things

Very good

Pleasant