Comfort Inn The Pointe

Buffet breakfast was very bad, no variety to eat and scramble eggs taste like rubber seems some fake eggs

Great hotel, clean, and in a great area specially to go walking and see the falls on the US side you can literally walk there and is close to food places

I like the location

Plenty of parking which is accessible all day long. But make sure the front desk marks your license plate. They should give yoy a parking pass. Magic show inside hotel was great. Breakfast was large and hot. Go early as people come in spurts and a lot of waiting for waffle maker. There is a microbrewery attached to hotel and food trucks out back door patio. Doors are not locked at night at main entrances. Did not feel safe. Souvenir shop is also atrached tp hotel via hallway. Theres a horrible smell in the elevators. Smells like garbage. Very hot in hallways with off odors. Our door to our room was loose and light shown through on side. Did not feel safe. Front desk staff were very friendly and helpful. Location of the hotel to the park is perfect. Just out the door and youre there. A bit expensive for an older hotel thats not well maintained. But we stayed there for location.

unlimited and immediate HOT water in the shower. helpful and knowledgeable check-in staff. within walking distance of almost all activities. extremely QUIET. couldn't hear others in the hall or in their room. we find that VERY important.

Hotel was clean. Everything was in walking distance. Parking was good. Only things that weren't good was the coffee station was terrible. Only one side of coffee pot works and its not marked regular or decaf, so I guess you take what you get. They also don't give coffee sticks to stir coffee with. The first day we got there I asked front desk if they had a spoon or something to stir coffee with and I was told, no sorry. They didn't have anything the 3 days we were there. Second thing that was terrible was the free breakfast. We tried it the first morning and then didn't bother after that. The scrambled eggs were disgusting. Obviously pre-made and just microwaved because there was probably 2 inches of water on bottom of pan. No peanut butter for toast. Two types of muffins that were so dry that they were thrown in garbage. So definitely don't go there if you care about the amenities! If you just want a place to sleep, then it's a fine hotel.

It was very clean room and the staff was nove

位置超市好，配早餐，但餐的质量一般，能吃饱

Close to the falls

The room was very clean and comfortable. We were told we were in a room that we could see the fireworks BUT we could not. Breakfast was lovely. No complaints.

Guest service was lacking.

It is located next to Niagara Falls and was a few chains from the border crossing into Canada. We could see and hear some of the activities on the falls. The pillows on the bed were very nice. The general cleanliness of the lobby and general restrooms were nasty. The hall in which breakfast was served was icky. My room had a bad smell when you entered. I could not charge my phone as there were no USB-C port in the room.

We never had to get back in our car during our 4 night stay! Right out the back door was the entrance to the Niagra State Park. So many restaurants and shops around the area. Plenty of walking trails, things to do and sites to see.... it was a very nice a relaxing vacation celebrating our 25th anniversary!!!

Few things. Very unfriendly staff right from the time we checked in. Coffee maker in the room was not working. No conditioner in the dispenser in bathroom. While I tried to explain this at checkout, extremely uncaring attitude and unapologetic. I am trying to tell these at check out so that these are replenished for the next guest checking in to that room, the staff is asking me why I did not call help desk about it. How are we supposed to call when we realize that the bathroom essentials are not replenished when we are in the shower. Very unfriendly attitude.

The location is great for Niagara Falls. Took 40min to check in, the lobby felt as though they didnt have a/c on, there were stains on the bed, comforter, and pillows. The A/C in the room was so loud, it continued to wake me through the night. There was still water in the coffee machine from previous guest. Beds were not comfortable at all.

The location for this property is great. It is at the entrance to the State Park, very convenient! There is parking on-site & breakfast is included with the stay. There wasn’t anything we didn’t like.

It was ok.

Big plus - it’s close to park

Location Breakfast

The staff at the front desk some others is not friendly,But location is pretty good!