Quality Suites NYC Gateway

La amabilidad de los trabajadores

The bathroom, especially the bathtub, was also not in great condition. There were stains and cracks on the tub and surrounding walls, and I noticed some black buildup on the shower walls that appeared to need additional cleaning or maintenance. Whether it requires a deeper clean or repainting, it made the bathroom feel less comfortable to use. Overall, the staff provided a positive experience, but the condition of the room and bathroom did not meet our expectations.

Not a perfect hotel, but for the price it's the best one for gov ball. Hot tub, 2 beds. Good position for eveything

facility was excellent

My room was supposed to have A jacuzzi which it did. The only problem was that you could not use it because it was dirty and it looked like paint was coming out of the whole thing. Sad because I wanted to enjoy it and was not cm able too.

Exceptional

El olor a orina de gato era muy fuerte, limpieza de alformbras, mayor limpieza

Management is so cheap. Ac units very old. Furniture very old. Tv channels were not available

Orible

Bad

This hotel was unfortunately one of the worst we’ve experienced. There was someone else’s hair in our tub. The hallways smelled of marijuana. Our lock on our door wouldn’t work properly, and none of the ice machines worked. The continental breakfast, which we normally love, was a disappointment. We would not stay again.

Breakfast is limited to Pastries, bread, waffles and yogurt. No proteins or water but super clean. Stayed 3 nights and 4 days, room wasnt cleaned till the 3rd day. For families, sofa bed was only a twin. Washing machine was broke. If visiting New York, plan 1 to 2 hours before scheduled time to get there. Traffic is heavy anytime of the day.

the place staff was very good n helpful

I enjoyed my stay. The hotel and room was clean and well maintained.

The breakfast area was also disappointing. The chairs were visibly old and dirty, making it unpleasant and unhygienic to sit and eat. In addition, the elevator was outdated and extremely slow. The hallways had a persistent unpleasant odor that made walking through the corridors uncomfortable. Overall, the property is in need of significant maintenance and upgrades.

Very good

Room was great and clean. The breakfast didnt have much just a waffle iron and some stale pastries. Staff was really nice and helpful.

Had a good stay, no problems!

The staff are friendly and responsive. The rooms are decent, the carpet in the corridor requires some work. I felt it is old, but, when I inquired working staff, they said it's recently replaced. It may be a good idea to upgrade carpet with wooden or vinyl tiles for easy maintenance and good appearance. Breakfast options are less but decent.

I am writing to express my disappointment regarding my recent stay at your hotel. Unfortunately, the property’s condition did not match the images provided on the Expedia booking site, and I found the overall environment to be in urgent need of renovation. During my stay, I noted several significant issues: - Guest Room: The bathtub was rusted, and the surface was peeling. - Lobby: The furniture at the front desk was cracked. - Hallways: The carpets throughout the hallways were visibly dirty. The discrepancy between the online representation and the actual state of the hotel resulted in a very poor experience from the moment I arrived. I hope you will take these concerns into consideration as you plan future improvements to the property.