Extended Stay America Suites Phoenix Midtown

Superb

Good

The room was clean and spacious. We previously stayed at the Chandler location and loved it so we decided to stay at this location this time since it was closer to the event we were attending. Unfortunately this location was not as clean and some of the amenities did not work. Our room had no pillows on the bed when we checked it. The tv did not work and neither did the phone in the room. We couldn’t access the hotel from any other entrance besides the main entrance, at least on the side we were on.

I had a late check in after midnight and they would not give me a room. I had to sleep in the streets that night.

The location The staff was incredibly rude , uncompassionate, and condescending. Worst customer service I have ever had. They need serious retraining

Very good

Very poor

The room was very nice and clean. Bed was very comfortable but found a hole in the sheet Staff at the front desk are very good at what they do, check-in was smooth. Very polite. No problems with them at all. The neighbor had kids running and yelling in the hall at 10:15pm. Mother was tone deaf to ordinance @ 10pm city wide including hotels.

We stayed over a month renewing weekly. On our check out day they had our car towed and impounded. Not once did they mention or give us a parking permit. CROOKS!

We stayed over a month renewing weekly. The day we went to check out they had our car towed and impounded. Not one time did they give us or say anything about a parking permit! Bunch of crooks!!

Superb

The first room I had smelled like cat pee. Got moved and the room was great. The lady that checked us in was not friendly. But the 2nd shift was amazing. The breakfast on the go was horrible.

Good

Good

My check-in was pretty quick & easy. The front desk attendant (Evelyn) was quick & professional.

Location was Great but the room was crowded it wasn’t a suite the couch bed was disgustingly filthy the bedding was dirty and wasn’t changed. The couch bed itself was all stained with blood and it stained it thru the mattress. Trash under the couch with a dirty shirt that was left behind. The floor wasn’t mopped so it was sticky and dirty. The night attendant was Great provided clean linen we where too tired to complain. It says breakfast but they only had coffee and a muffin that is not breakfast!! Will not book here again Very disappointed!! The room not being cleaned properly and the bedding on the sofa bed was disgustingly filthy stained with blood thru the whole mattress. Trash under the couch along with a shirt from the previous renters. Floor wasn’t mopped and was sticky. Very upset on the condition the room was in. It was not a two bedroom suite everything was crammed in the room had to readjust the couch so we could all walk around in the room thats false advertising

The staff is very nice and helpful.

This place is amazing. The people that work there a dedicated go out of their way to help you out.

Good

It was quiet The manager is a liar, she told a lie and refused to rent to me again