Grand Smokies Resort Lodge

Con: Only one- the walls were thin enough to hear loud kiddos around us, one time late into the night. That's the only reason I took one star away in my overall review. If you happen to be in a room surrounded by non-loud children, then I'm confident you'll have a 5-star stay.😉

Great place to stay with kids. They have an indoor pool with a slide. Nice rooms. Easy to get in and out of. Nice restaurant next door

Loved the pool

The price was great. However the rooms were not great. The towels were hard. The floors needed to be cleaned. The bed cover was really faded. They did not clean during your stay. Had to go get clean towels. Trash stayed and not emptied in the room. The breakfast was good but needs to be extended to at least 10 or 10:30. You’re on vacation so like to sleep in. Staff was nice.

Just needs a little remodeling work done.

Really good for the price! Love the pool with warm water 👌

Bathroom had chunks missing from floors/ boarders. The beds were so hard and if you moved they creaked so loud it woke others up on the room. The food was biscuits gravy and sausage. Orange juice was in a frozen cup. The halls and room had a mildew smell. The towels were so thin and small they would stay wet till the next day forcing us to ask for more. Very disappointed considering the price.

Even though they had breakfast catered, it was not very appealing so we ate out every morning. The property needs updated.

Breakfast was not what we expected....biscuits burnt and gravy too runny . Not much to choose from either. Had to skip it our 2nd morning .

Staff greeted us with Smiles each day we saw them. Breakfast was really good not your normal grab and go food. The room and view was great too. Only thing I would Change would be……… I could have stayed longer! Everything within walking distance. One minor flaw was the solicitor for some condo rental place. Hounded us one day. Not cool!

Price was good. Location was good. Hotel was outdated. Smelt like marijuana throughout the floor. Pool was nice just high chemicals. Booked on Expedia. Charged for service pet at the location and did not disclose fee for service animals.

Nice pool, friendly staff but the breakfast was really poor it wasn’t good at all. They only offered scrambled eggs (which I don’t eat) sausage, biscuits, apples, oranges and coffee, nothing else. Not even orange juice or milk for the kids to drink.

My family and I stayed in the family suite for a week. Unfortunately the ceiling in the bathroom leaked the whole time. It had been a known issue. No other comparable rooms were available. The queen bed in main room was very uncomfortable and the top half of the bed was lower than the feet. Breakfast was served daily catered by next door. Donuts biscuits and gravy plus sausage. Every day the same thing. We did enjoy the pool with a slide. Housekeeping short staffed as stated on a piece of paper once you had checked in. No daily service. We did get towels when asked. Over all stay was frustrating and wanted to deter families from booking family suite until the ceiling was fixed. Did speak with manager which I appreciated a response. Yet like I stated prior to. No family should have the ability to book a room with broken bed or leaking ceiling. Not just drips but constant drips at all times. Hopefully this review will make it to higher up.

Clean room , hallways , pool was very nice, love that it is inside ! Front desk super helpful ! The only problem we had was the breakfast we was told it was a full buffet breakfast but it definitely was not a buffet just biscuits eggs and sausage. For your money it’s a great stay we will be back soon ! Highly recommend

Room had horrible stains on the floor, which our 4 year old wanted ro play and couldn't. Some places were weak. Someone was given our room although it was reserved for us, my husband walked in on them confused as to why people were in there. We had to wait while they could replace our room somewhere else with a 4 yr old at 8:00 at night. With a booked facility. Finally got a room which was the above description including a broken seat..

Exceptional

Exceptional

It was clean and price good

Love the full kitchen and indoor pool area.

The shower was stained yellow. There was a diabetic blood tester with blood in it on the floor, in the room. Breakfast only available on the weekends. Truly felt gross here. It was a random Wednesday. I cant imagine the staff was overwhelmed.