Everhome Suites Rochester Greece

This our third time staying there is I highly recommend it!!

Great

This day was decent I guess. I don't like the fact that I booked a 2 room suite with 2 beds and get there and I'm given a one room suite with one bed and the hotel says there is nothing they can do about it.

Great hotel. Pleasant staff. We stayed the night while we toured RIT.

Modern, clean facilities. Liked that room had full size refrigerator and microwave Friendly staff No breakfast or meal options other than some items available to take to the room which was appreciated.

Superb

Superb

Exceptional

Very good

GM worked to resolve check in issue swiftly and fairly - rooms were comfy and roomy Seemed short staffed and a bit chaotic - alarm went off in middle of first night with no explanation or answers when we questioned it in the morning - always had to ring bell and wait for help at desk

Helpful, courteous staff, clean inside & out. Highly recommend it.

Good

Disappointing

Quick check in Noisy, people all over tbe property drinking alcohol, banging on the walls all night long, uncomfortable bed, the worst pillows in the world. It was 40 degrees outside but the ac was on in our room.

Bed pillows are horrible .

The location was close to the people that I was visiting. I could walk to BJs to get some munchies. Check in process was very slow even though there was only one person ahead of me that did have some issues. While handling the person ahead of me, she assisted the bellhop with paperwork and took care of getting a package for someone staying there. I had been there a couple minutes when I decided to time my wait, it was nine more minutes so I stood there tired trying to get to my room for something around 12 minutes. She informed me that there was no complimentary breakfast but coffee was available at all times. I did not realize that the only option was coffee as there was no tea option since I don't drink coffee. There are three hotels in that area, one of which I stayed at a few months earlier which was fine. I will likely check out the third option next time but this one is off my list.

The hotel was not able to accommodate us during our confirmed booking. Apparently the pipes burst and part of the section of the hotel is not available. Not sure how true that is, knowing that all hotels in the area are fully booked and this is an excuse to sway people out due to overbooking. David in the front desk was not helpful and Bookings.com was not able to assist with an alternative hotel. My family had to search for accommodations ourselves. No one was able to assist. The hotel was not able to accommodate us during our confirmed booking. Apparently the pipes burst and part of the section of the hotel is not available. Not sure how true that is, knowing that all hotels in the area are fully booked and this is an excuse to sway people out due to overbooking. David in the front desk was not helpful and Bookings.com was not able to assist with an alternative hotel. My family had to search for accommodations ourselves. No one was able to assist.

The facility was clean and convenient, and the staff were friendly and helpful, but the check-in process was a little slow. The room was comfortable, but we had to ask for toilet paper. I would definitely stay there again.

Superb

Very good