Best Western Plus All Suites Inn

Very good

Most horrible hotel!! Very outdated. Toilet doesn’t flush anything but liquids. Bath tub had sand & hair before we showered. Will never stay there again even if it is free!!

Superb

This property is on Ocean Street. I must have thought it would be on the ocean. Not even close. We arrived around 3 in the afternoon. We weren't allowed to check in until 4. The breakfasts were not great. Overall, I wouldn't recommend

Exceptional

The maids and cleaner staff were amazing. Our room was so clean and homey. The front desk staff weren’t rude, but they definitely aren’t giving a luxery or warm feeling either. The breakfast was just okay, definitely not a staff problem and most definitely just the company using cheap products the staff do the best they can. PARKING. Why am I paying for parking that fills up and I can’t use it? I had to content the front desk to have the charge cleared for one night. It was also hard to work in half of the spots in the parking garage unless you’re like on a bike or moped. Very Marie and unsafe. Elevator was very sketchy and needs a facelift bad. NO POOL. When we checked in the hotel staff didn’t tell us about the hot tub so we didn’t even get to use that. You should inquire about it having electric bike stand outside of hotel to make downtown more accessible. Overall, this place desperately need a makeover and again not a cleaning staff issue they do amazing with what they have and were the most friendly and professional staff as well. Night staff on 8/15 was the nicest front desk staff she was a younger gal and helped us make new keys. ICE MACHINE BROKEN on third floor, no food or drink vending machines. Need warmer comforters on the beds it felt like being covered in just sheets.

Clean , upgraded , close to beach

Exceptional

The main problem was there was no guaranteed secure parking and the parking spots were impossibly tight. I ended up parking at another garage half a mile away.

Their parking garage is very hard to maneuver and it took us a long time to be able to park our car as it has super tight spaces. And there is a nightly parking fee which I thought should be complimentary. It is not as close to the beach or boardwalk as mentioned, it’s at least 20-25 mins walk. But the staff was super helpful and their breakfast was really good. Very clean and well maintained overall.

Very good

good location, convenient parking

Exceptional

Within walking distance to several key attractions

We were shocked to be told that housekeeping had already thrown it away. I understand that guests sometimes leave things behind, but I would expect a hotel to have a basic lost-and-found procedure rather than immediately disposing of a personal item, especially something that was clearly a family keepsake. It was extremely disappointing knowing that if it had simply been kept for a few hours, we could have arranged to collect it. The hotel really needs to review its housekeeping and lost-property procedures so this doesn't happen to another family.

Clean Not enough towels

We checked in an hour after the check in time and was told we have to wait 15 minutes for them to finish cleaning. It was already 5pm and check in was at 4pm. It took 30 minutes to get into our room. There is more but I can’t fit it all here.

Exceptional

Good

Room was spacious. Close to restaurants and beach. Great breakfast and staff was excellent.