Sonesta Simply Suites Chicago O'Hare Airport

It was 2-3 am British time & I was exhausted. All I wanted was a clean bed, bathroom and a cup of coffee. There was no breakfast by the way. I high tailed outta there as soon as I had showered and went to the airport. I would never go back. At least it was clean.

They needed to replace the microwave in the room. It kept beeping so we unplugged it. Other than that, everything else was fine.

AirPort shuttle bus is great.

The grills were very convenient and easy to use.

Older property but at least in my room everything worked. Bed was comfortable, room was reasonably clean, so it served the purpose for overnight. It has 24 hr shuttle, but the wait for pickup at the designated gate was quite long, over 20 minutes. The property advises to order the shuttle at least 30 minutes ahead of the time you need to be at the airport. The price was attractive and location near the airport is a plus.

This was by far the worse experience that I had during a layover. I booked this hotel during a layover. When I arrived I was told there was a full house and had to wait for a room to become available and cleaned in order for me to check in. Giving that the reservation was made well in advance I was so confused as to how they did not have a room ready for me upon arrival. I would certainly not be returning.

Very smelly room and staff was not accommodating at all!

Superb

We stayed here the night before our flight and parking was $10 per night when we stayed, $17 per night while we were gone.

Pretty quick check in and out for a quick overnight layover at ORD. The lack of a working coffee maker in the lobby was a disappointment for our very early morning departure.

Good

Older hotel, but relatively clean and very quiet. The refrigerator in my room was rattling and the staff very graciously moved me to a different room. Convenient on-demand airport shuttle. Helpful, friendly staff.

Room service shall attend cleaning the room daily. We were expecting that it will be done without asking as we have not posted the DND tag on the door.

Strange smell. The kitchen area was dirty

Con's...filthy...popcorn and other assorted debris in the hallways. Not cleaned for the duration of my stay. Room wasn't clean. Had to exchange towels at reception. Nothing like the reviews online. Just the opposite. Do not recommend.

Very dirty finger prints. Everything else was clean and ready for use. Microwave was broken but replaced on day 3 of our stay. 10 for Quiet! Never heard another guest ! Hall carpet was often dirty and garbage recepticals in hall often full. But were quickly emptied. Nothing was offensive but it was not a 10 rating. Thank you.

The bed was fantastic, and the pillows were just right, not too thick or stiff. The suite, with kitchen, was stripped bare, no dishes or cups. Had a spartan feel.

The room was really spacious and well equipped and the staff was friendly. I did not like the smell in the hallway and had an overall feeling that an interior restoration/renewal is long overdue.

I didn’t like it. I lefts the first night because of how dirty it was. I will never use Expedia again. Their rooms smell like smoke. You guys took my money and never gave me a refund. And didn’t fight for me. This is the last time I buy anything from Expedia. Very very disappointed on how I got treaded.

The room was dirty, cabinet doors were hanging off, there was hair in the bathroom. The carpets clearly had not been vacuumed in a while. There is a small thin blanket on the bed and we asked for another blanket- received the same thin “sheet like” blanket, but only after serious attitude from the front desk. They told us were only allowed so many coffee packets per day. They don’t even have updated coffee machines in the rooms. The front desk girls were very unprofessional and rude.