Hotel Karolina

Good

Everything was wonderful. -

I love Karolina Hotel, been there 2 times before and that was our third time. The location is great, close to Nessebar, close to the beach. The food offered during our stay was quite appalling. Most of the dishes would not have a label to explain what is it. It really felt that budget for the kitchen was cut dramatically. The food offered was pretty much same, apart from a few main ones. There was an effort put into presenting it, but I would have expected more from a 4 star hotel. That really put me off ….

The food was great! The Turkish chef is a special person! one of the evenings there was no more white wine at the bar, I praised the cooked food and told him it was a shame that those who manage the hotel did not rise to his level... He asked me what was bothering me, I told him that I used to drink white wine in the evening, but unfortunately it's not anymore... He left muttering something in Turkish and came to our table with white wine... A special man! In the evening, when everyone is at the bar (a huge bar with four sides), the one serving (not a bartender anyway) is only one person while twenty people are waiting. The administrator must be fired!

Bad

Rooms and service was very good The food could be better, and the coffee was just nescafe instant coffee

I had a general good feeling about our stay. - Our room was very spacious, everything was quite clean and we received clean towels every single day. - There are a lot of shops and 24/7 open markets at the base of the complex - The beach is very close by foot. - The staff was friendly and helpful. They are really hard working and doing their best to make your stay confortable. The parking was quite full, but the guy from the reception went out of his way to make space for my car as well. Also, had a small technical issue in our room regarding the water, but was fixed very fast. So this was a huge plus. - Food was good, varied and plentyful - Included drinks were varied as well but the quality was mediocre or low. - Parking was a huge pain. One would think that a four star hotel would provide free parking for their guests who payed a lot of money to stay there. I understand that spaces are limited, so that's not the issue. If the parking lot is full, you just need to find another place, that's ok. But once you get a place to park in the parking lot, which is the Hotel's property, I can't really accept the fact that you have to pay for it. I had the feeling that I was ripped-off. - Bar closed around 23:00 - I do understand that this is necessary to ensure that guests can rest, but one should be aware that you can't get anything to drink if you would like to stay up late. - The rooms need some renovation (wallpapers peeling off, rust in some places, lose elements, some lights not working). - I was missing the fruit outside meal-times. Not a big issue, just mentioning it. - The bar ran out of beer. - The water in the pool is very cold. This is neither good, neithr bad, just something that has to be taken into consideration.

Very poor

Rooms were clean and maintenance was done by staff every day. Food was very good and diverse. Couldn't ask more from a 4 star facility. Exchange, market, pharmacy 50m from the door. More hot milk in the morning for kids

The food was nice, except for the breakfast, which was boring and repetitive. The cakes were also nice, however for the last 4-5 days of stay the cakes were very limited and they were not nice at all (mostly jam/jelly based). I did not like the scheduled all inclusive, because we were forced to attend the designated times, and there was no flexibility (e.g., eat when you want). However, we have stayed overtime and sometimes over 30-40 mins and there were no issues. Other than that there was a daily cleaning service. The place is not very good for families with small kids. The pools are too deep, the water is very very cold, and the slides are quite dangerous (the design is terrible, you can easily cut your foot).

Very good

This is perfect for famillies , the food was excelent , clean room , everything was excelent . -

I recently stayed at Karolina Hotel, expecting a 4-star experience based on its ratings and positive reviews. However, my stay turned out to be far from what I anticipated. -The primary issue was with the promised free parking. Despite the clear mention of complimentary parking on the booking site, I was unexpectedly charged 15 leva per day upon arrival. This contradictory approach left a sour taste in my overall experience. -Another letdown was the fitness center. Prior to booking, I carefully read that sports facilities, including the gym, were available to guests at no extra cost. Nevertheless, I discovered upon arrival that there was a sudden additional fee of 10 leva per day to access the gym. This unexpected policy change added stress and disappointment to my vacation. -My dissatisfaction didn't end there. When I went to the reception to receive the gym key (which I had to pay for), the receptionist couldn't find the key. This lack of professionalism is unacceptable for a supposed 4-star hotel. In conclusion, my experience at Karolina Hotel was deeply unsatisfying. The initial promises of free parking and gym access proved to be false, and the handling of these matters fell far short of the standards one would expect from a 4-star hotel. For these reasons, I cannot recommend this hotel to fellow travelers, and I will be exploring alternatives for my future trips.

-Nice pool, close to beach. The food was very good, we had all Inclusive and the variations from day to day was good. -Smiling and attentive waiters and receptionists -We had a problem with hot water in our room and was upgraded to a nicer room as a result. -To long waiting for service in the bar. -I disliked the fact that drinks/coffee/beer was surved in small plastic cups….. While paying client was served their drinks in normal glasses. I had All Inclusive but still had payed my share for these drinks already. This is the first hotel I stayed in with All Inclusive that this has happened. -No bottles of water in the hotel room. I asked reception why, and the explenation I got was this: «The hotel own the store in the building, and it is the owners wish that clients buy water from their store….» -I was told that ordering taxi would be cheaper if reception called than if I got a taxi myself. This is rubbish, as I had to pay 40 leva for taxi to Sunny Beach ordered by the hotel, and when I got taxi back by myself I payed only 25 leva. Every time the hotel booked it was the same driver that showed up…. Coincidence??? Or maybe a deal between the taxidriver and receptionist??? Well, I dont know, but I felt cheated on the price for taxi.

Exceptional

Superb

Exceptional

It was great. I will recommend this hotel to my friends for their vacation at Nessebar - Sunny beach. No answer because I liked eveeything.

Good

cleaners didn’t put paper in WC complain in reception great answer:Sorry we run out of toilet paper if you want go to shop and buying ?4 star hotel