Rigoletto Charm

Great staff, room, and breakfast! My wife had trouble negotiating the stairs.

First off a big word of appreciation for the staff. Our host met us late and was awesome. His energy was infectious and he was so helpful. We had a great stay. Short walk from the train station and surrounded by great resterants.Nothing is super far in Venice but this was a fantastic location. Id happily stay here again and will search it out first when staying. AC was appreciated in the summer heat, the room was nicely equipped and beautiful. Our breakfast the next morning was amazing, delicious and again our host was wonderful and provided a great spread with something for everyone. Very comfortable bed, this was my first great sleep on my trip. Nothing really. I am rather tall and found the hallway slightly tight but thats just a fact of life in Venice and any place is like that. Some of the alleys in Venice are tight as well. Again, its just the hallway so no real issue. The rooms are nicely sized and we loved the beams, it felt very airy. So more than anything just setting the expectation to expect a slightly tight hallway that gives away to nice rooms. If you know that going in I think you will be very happy.

Wonderful renovation that kept the classic Venetian elements and added some beautiful modern touches. Mattia and all the staff are very nice. -

The hotel is 10 min waking from the St station, a lot restaurants, stores is fantastic. Doesn’t have fridge on the room.

Location in a vibrant yet relaxed neighborhood. Central and close to all transport links. Great room. Quiet and breakfast was good. Nice place to eat breakfast in courtyard.

Good breakfast

steep stairs without handles

Room was clean & comfortable. The bathroom was nice sized with a bigger shower than we had at other places. The breakfast was superb and served in an outdoor patio/garden area. Our hostesses were very friendly and paid attention to little details. Highly recommend!

Coffee was cold and greasy, no boil eggs and cheese melted Dear Booking.com Support Team, I am writing to report a very disappointing experience I had with one of the properties booked through your platform during my recent trip to Venice. I arrived at the property on time, around 2:30 PM, after traveling more than four hours by train. I was tired, hungry, and carrying my luggage and bags. Despite knocking on the door, ringing the bell, and calling the phone number provided, no one answered. I waited outside in the cold for over 25 minutes, yet no one showed up or contacted me with instructions on how to enter the property. Because of this, I had no choice but to find another place to stay for the night, which cost me an additional $160. The next day, I returned to the property and knocked again for several minutes. Eventually, a cleaning staff member opened the door and contacted the clerk. Instead of helping, he argued that I had not shown up the day before. I asked him to check the cameras, but he was unable to provide any proof. I explained that if I had a confirmed booking, there would be no reason for me to go elsewhere and spend extra money. This situation caused significant inconvenience, stress, and unexpected expenses. I kindly request that Booking.com review this case and assist me in receiving appropriate compensation for the additional costs and the poor service I experienced. Thank you for your attention. I look forward to your response. Sincerely, Jalal Chaoui JChaoui98@gmail.com

The property was very clean and in a great location. Staff was great and breakfast was wonderful. Had some difficulty with air conditioner working after we got back to our room the first night. We finally got it working again.

Rooms were very nice and clean. Location is great. Staff was friendly and accommodating of early check in and to leave bags at the B&N with an early arrival. Breakfast was on a schedule by room, but we weren’t told about this so missed breakfast each day as a result.

Nice location and friendly staff. Though the view is right next to the main walking road. Nothing. Wish we could have stayed longer though.

Ambience.Very nice hotel.

The chair was broken- an easy fix. No face towels. No heat. Could not flush the toilet unless you take off the buttons. We had to figure that out.

A little hard to find the correct location of the check-in area, having a clearer sign would be helpful.

Great staff - very friendly & kind!

Great location next to train station and nearby restaurants. Staff very helpful. Bad was not that comfortable.

The location is convenient, just 8 minutes from the train station We were in room 4, and there was a persistent unpleasant smell that wouldn’t dissipate. Breakfast was quite basic, and we were not impressed. Additionally, one of the staff members was very rude to us and other guests. It's unfortunate because the rest of the staff was nice.

Everything was wonderful!

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