The Sens Cancun By Oasis

Pools & Facilities If you’re an adult and try to relax and enjoy your vacation, this place is definitely not for you. This place was full of kids. It was like a Disneyland, There’s a crying baby in every corner, it was super crowded and you have to lineup for getting a simple drink sometimes up to 15 minutes because they put only one bartender for the huge crowd. Foods were average and the restaurants (name Cocoa & Los Agaves) foods like steak were frozen.

Everything was good, the location, the staff. The service exceptional. All those restaurants inside, I have to say thanks, I love the food and the service great. The only thing, they were working next door of my room, the noise was so loud, nobody in vacation want to feel bad. But I asked to change my room and they were very nice. Just a point.

The property was great location and clean pool and beach. The food good but it’s difficult to get reservations for the restaurant. The restaurants weren’t full at all and it was not able to do reservations with them and only option was the buffets. More music activities outdoors for everyone because on a Saturday was nothing to enjoy outdoors with the family listening music or dancing with kids. Limit for families with kids at night.

That it’s close to the airport and to the Xcaret ferry to isla mujeres. Pool is okay. Coffee shop is nice. Feels and looks and it’s old. Shower faucet broke the second day of our stay. We booked the Sens because it was supposed to be newer fancier and had more restaurants but they were closed the whole week we were there. We had to walk to the restaurants on the other resorts to have lunch and dinner. Also, the people trying to sell you “not a time share “ but that sounds exactly as a time share are kinda annoying.

The food was just average.

Breakfast was great. The location from the airport is ok. Overall location was good. The all inclusive meals at the restaurants were tasty, many options to choose from. I experienced one night of live entertainment at the Glass night club, that was a great experience. Every night offered live entertainment. Cleanliness was pretty good, everyday housekeeping would enter and clean the room. Nothing bad to talk about.

Mayb the refrigerator needs to replace in the rooms

The restaurants here are fantastic, and the staff is consistently there to offer assistance whenever needed. The bartenders are particularly friendly and welcoming. I'm genuinely very disappointed with this resort, as it's certainly not an adults-only experience as advertised. The premise was that there wouldn't be children present, but the reality turned out to be quite different. The resort actually only features a restaurant and a small, three-foot-deep pool, and unfortunately, you'll hear children yelling even from the Oasis area because they often cross over to this side. The bathrooms also need upgrading, even on the "Sens" side.

didn’t like that we have to make reservations for dinner at the restaurants

As soon as you are done checking in another person takes you to “supposedly” explain the facilities, map, app and how things work there, but they are actually trying to sell you a TIMESHARE type of thing. They’ll tell you that you quality for free Pirate Ship shows and free breakfast as soon as you hear that you know you’re being framed. Don’t fall for it. Check-in, get your map from the receptionist also download their app for map and other information & to reserve time for the fancy restaurant, Sens Cancun ( ONLY guest) as you need reservations to dine at them. Easy to request a reservation. 8:00 am is the opening time for requests on the app, you need to wait for a CONFIRMATION reply to know the reservation has been APPROVED!!!! All this is first explained by the person trying to sell you the TIMESHARE. Clean and nice facilities. The food is delicious all around. Being there a few days we enjoyed the breakfast buffet, our first day at the buffet staff were amazing but we didn’t know we had to tip, next day we were sat at the same table & we ended up with the same waitress she didn’t acknowledge us, didn’t offered beverages like usual, good thing you can also serve yourself. When we were sat down at out table our waitress was behind us arranging glass cups, she saw we were there us as we were about one foot away from her. Other guests ( three more tables) were sat in her area and she acknowledged them right away. If you’re a white person/ foreigner they extra treat you ( they expect tips) staff were courteous and respectful at all other places. We left tips at the Restaurants with reservations as they are FINE dining. If you need a lounge chair for the beach you need to wake up super early to Reserve. To do so (you need to place towels or belongings on them) Alcoholic beverages are also included but the quality is not the best, also it felt like watered down alcohol because you hardly felt the ( buzz) from the alcohol. I didn’t like that they wanted to trick us into buying a TIMESHARE!!!! Good thing I’m able to catch on to things like this. They told us for future reservations they wanted us to book directly with them instead of Booking.com !!!!! ( because they offer better rates” That’s not true as I got higher rates with them before reserving with Booking.com

The staff Don’t have plenty sunbeds and umbrellas

The location. Beach was right by the inlet and the boat traffic was fun to watch I didn't like the food. And they needed more chairs on the beach and pool.

I had an amazing experience, everything was simply perfect from start to finish. The staff was incredibly friendly and attentive, the facilities were beautiful and well maintained, and the food exceeded my expectations with great variety and quality at every restaurant. The pools and beach area were stunning and made it so easy to relax and fully enjoy the stay. The restaurant reservation system is quite complicated and not very user-friendly. It can be frustrating because you almost need to rely on luck to secure a spot at the restaurant you want. Considering how good the dining experience is, the booking process should definitely be simpler and more accessible for guests.

Nice Nice

The structure and location was very nice No chairs ever available in the beach, and restaurants food was far from good exept few items at cafe del mar

The food, TV, construction going on

It was beautiful The water was not hot when I showered

The photos didn’t represent what we experience in hotel . So old and dirty . Impossible to get sun beds and the queues for restaurants were crazy . Dirty & Old and need refurbishment .

The hotel facilities are good and the beach is well maintained. White Box and Careyes stood out, with excellent food and service. When things worked, the experience had potential. The stay was compromised from the start by reservation issues affecting two of the three families, including missing room features and hours to resolve a missing booking. Room cleaning was inconsistent, water supply failed repeatedly in the mornings, and elevator reliability was poor. Restaurant reservations through the app were frustrating, manual, and required constant follow-up, which is unacceptable during a vacation.

not enough chairs on the beach, not always have towels and i have to wake up at 5:30 am in order to get beach chairs.