Cancun Bay All Inclusive Hotel

Even thing good and perfect

they stole money from me

I really enjoyed our stay. The resort was clean and beautiful, the food was good, and the pools amazing. They had fun entertainment each night. Rooms were cleaned each day. I liked working out at the gym each night and the deck at their private beach. Just realizing I was relaxing so much I didn’t take many pictures because the place is so restful it makes you want to slow down. I didn’t like having to make reservations for dinner at the others restaurants as you had to do it at 8:30a that day, when we like to sleep in on vacation. But the buffet was open every night without reservations.

Close to the beach, staff ( most of them) very friendly and attentive Some bartenders didn’t offer good drinks however I have to mention 2 of them more young made us feel like kings. The restaurant ( main ) offered every day same food, it was a little bit frustrated we expected more options of food but since the breakfast until the dinner every day same food. When we arrived our room was ready but inside the refrigerator had some food and drinks that belonged to the other guests. It was disappointing.

They gave limited towels

Pillows. Are so hard and uncomfortable.

Great service

It was close to the beach and the room was nice and clean How limited beach and ocean access we had

What I can wish to this hotel is to be a little bit renewed and type-C charging in the room)).

The place is in the hotel zone, the shows. The staff was really helpful and attentive. Be aware that the sushi restaurant is not open daily i think that should be listed on the description, the food in the buffet was always the same type just different sauces. The beach acces is not good since all the catamaran dock there:(, not a nice swim beach.

The food was good , the pools were good I didn’t like was there is no activity no animation , and the room was not clean, as well the beach was dirty, some of the staff were not nice because i don’t speak spanish.

Food Beach Room size

The only thing good about this hotel is the staff are friendly including porters and servers (front desk staff are really unhelpful and unfriendly). I liked the pool bar (but it was dirty!) The beach was cleaned of all the seaweed after the first day which is nice but the water is totally closed off because it’s essentially a port for loads of boats so you can only go as far as your waist level. Almost everything, the check in experience was awful. The receptionist didn’t explain anything, unfriendly, extremely rushed. The first room they gave us which was an “upgrade” as it offered an extra bed was so run down and outdated, everything was old even the bathroom towels. Then we switched to a different room (our original booking). This room was disgraceful, I can’t begin to explain how unacceptable this room is. I would expect this quality from a motel for £15 per night. There was mould in the walls and on the lamp shades, the mattress was broken on one side and all you could feel were springs, the room stank of mould and there were stains on the bedsheets and towels.This room should never ever be offered to any guests under any circumstances. After this debacle, we should’ve been upgraded to a suite but instead they gave us another standard twin room. This was an acceptable room for a 4 star hotel. The pools were filthy, please make an effort to clean the pool because it’s really unhealthy. The only cleaner pool was the one on the inside of the hotel. The food was terrible, I knew from previous reviews that the buffet was limited which I wouldn’t mind if the quality was good. But the food quality was below acceptable standards and a lot of food was uncooked. The only good part of the buffet was the salad bar. The beach has got white sand and unfortunately is within a port for boats so there’s not much swimming space at all

Great space- small feel but very lovely. Reception staff was particularly unhelpful. This is not a place you go for exceptional customer service. They are not flexible or willing to help with solutions to customer troubles. When traveling, not everything goes to plan- it would be helpful to have a staff that even pretends to care.

Contrast of Service, Room & Occupancy: In total contrast to BlueBay, this resort handled my medical condition perfectly. Arriving after 7 days without food/water post-hospital discharge, Chef Omar safely prepared my liquid meals with separate, sterile utensils. Furthermore, the family apartment provided was excellent, highly comfortable, and spacious. Regarding occupancy, I paid for 6 guests but we only used 5. I requested the front desk to notify Booking.com and demand a refund for the unused 6th guest portion. En total contraste con BlueBay, este resort manejó mi condición médica a la perfección. Tras llegar sin comer por 7 días post-alta hospitalaria, el Chef Omar preparó mis alimentos líquidos con utensilios estériles y separados. Además, el apartamento familiar provisto fue excelente, muy cómodo y espacioso. Pagué por 6 personas pero solo nos hospedamos 5. Solicité a la recepción notificar a Booking.com y exijo el reembolso del sexto huésped.

Nothing

It is a small resort, it has a small beach, and his buffet was good enough (there are no many options tho). Good price for what they offer The Italian restaurant was very disappointing. It was a little bit noisy at night.

Everything is fantastic and beautiful. Other than, I just wanted to say amazing hotel, all inclusive BUT our service comes when we’re taking naps and when asked to come at later time, never came. 1x only clean for 6 days stays. Extra charge for room service $6, still not bad for the price. Utensils, not washed properly. Our bathroom towels were really used and had small holes. Sliding door outside were hard to open/close.

Food is everyday to same. Not friendly personal. Rooms are definitely need repairs.

Very nice indoor and exterior, rooms are really nice. Staff did their best to get the energy up they were great. I think the beds are a little on the stiffer side