Residence Inn by Marriott Cleveland University Circle/Medical Center

We finished our errands and checked in late, around 10 p.m. The male staff member who assisted us was quite rude in the way he treated us and asked a number of unnecessary questions. In addition, the air conditioner made a loud, persistent noise throughout the night, which made it very difficult to sleep.

The freezer compartment of the room's refrigerator was packed with frost, yet it had simply been left as is without being cleared out. I didn't complain since I had no need to use the freezer, but it certainly didn't look good.

First day, my request was not even recorded anywhere. So nobody knew my request. Second day, my request was recorded, but nobody showed up. The third day, I called front desk and visited front desk and even talk to manager. I don’t understand why house keeping is so difficult. It is a basic job at hotels. This is my first experience in my life. I paid about $1,400 for 4 nights, so this hotel is not cheap place. Also I told at check in that I will use parking lot for 3 days only and the front desk confirmed that they will charge for 3 days only, but they charged me 4 days (i.e. $100 total, $25/day) eventually. I don’t want to talk with them anymore, so I am sharing my experience here.

Walking distance to Cleveland Clinic. Clean and quiet. Pretty large room.

The room was very spacious, but was not properly cleaned. I found an old towel from a previous guest in the office chair & a cabinet fl of oet snacks from a previous guest in the cabinet. The floors looked like they hadn't been vacuumed in the hallways and in the room. For the price you would expect more. During breakfast, the coffee was inoperable as well.

Our biggest concern was the pullout couch. There were multiple stains, I believe they were blood stains. I went to the front desk and the rep gave me a couple sheets to cover it up. I said in a nice way that this was unacceptable and she just said “ have a nice night” I just walked away and decided I’m never staying at a Marriott property again. After getting back to the room we noticed more hair on the king bed and there was a nasty stench in the room. Unfortunately the hotel staff didn’t seem to care

Hotel room was very clean but there was some water damage on the ceiling not sure if it was mold. Breakfast could have been stocked better. Would stay again tho.

Very convenient to the clinic ans it was very clean The price for a room for 1 night

Friendly staff and great breakfast buffet.

Exceptional

Every staff we came into contact with was extremely nice. The bed was comfortable and the breakfast had many good options. We would definitely stay here again.

Staff do not have proper training in customer service which decreases customer satisfaction.

Very nice experience, staff was wonderful

Disappointed in bar tender. She was more interested in showing pictures to 2 patrons and getting email addresses than serving me. Waited over 5 minutes before she finally asked me what I wanted. 3 people sitting at bar and three couples at tables. When asking me what I wanted she was not very cordial. I left without getting anything. Desk staff was nice and helpful.

Room. Lobby. Breakfast. Location. Bed! Clean. The price. A bit expensive in my opinion.

Na Na

We passed through Cleveland for one night & wanted a place that was clean, well run, reasonably priced, & close to the Cleveland Museums of Art and Natural History. This was perfect! Really nice people, perfectly located for our purposes, hotel in great condition, nice hot breakfast. Couldn’t have asked for more.

The hotel was clean, staff was very friendly and professional.

The lady at the front check-in was very helpful and friendly. The computer showed that there were no available rooms. She checked recent cancels and there was 1room available which I took. Many people wouldn’t bother to check. The staff in general was very friendly and helpful.

Nice room with decent kitchen, close to everything!!