Tru By Hilton Cleveland Midtown

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Overall, the location of the hotel was a little off putting. Being out of town, we didn’t know what to expect so driving in at night was slightly concerning as the neighborhood looked sketchy. The room was average at best. The sheet didn’t fit properly so the mattress became exposed after a night of sleep, which I don’t like. The bathroom looked old. The building generally felt old. The lobby was nice, breakfast was fine, and the staff were friendly. Overall, we spent too much for an average hotel but were avoiding even higher prices downtown.

Overall not a bad hotel. There system was down so we could not get our key to our room for the first night (We had to have someone take us to our room). As well as I was forced to write down a credit card on a piece of paper for a security deposit since there system was down, which I did not like. TV was nice, shower was spacious, bed was comfy. Blinds didn't roll up all the way and fridge did not get very cold. 5/10 maybe a 6/10.

The hotel was nice overall. When we arrived it was very warm in the lobby and continued to be throughout our stay. It's like there was no air conditioning, but it was working throughout the rest of the building thankfully. The breakfast was on par with most hotel breakfasts. We didn't have any issues with our room.

The front desk person JOSH was outstanding! The hotel itself was lovely, and had a lot of features I enjoyed. Designed seating, oversized games for families outdoor seating etc The lobby level was SO WARM!

Great room, friendly staff!

Great location very close to Cleveland Clinic! Will definitely stay again.

I had a great stay! It was very clean and the staff was really friendly!!

I liked that this hotel was close to my destination - which was the Rock and Roll Hall of Fame. There was what seemed to be a school trip there. They got to check in before me, and because there was only one person working the desk, check in took well over half an hour. When this group ordered dinner, the entire lobby smelled awful as did the elevators and the hallways. This group was scattered everywhere instead of all on one or two floors, and the shouting down the hallways was completely obnoxious, and it was not just the kids, it was the adults as well. The staff, to the best of my knowledge, said and did nothing. As for the room, the pillows and the bed were rather uncomfortable.

Comfy bed. No in room closet or coffee pot

Clean room Tv didnt work very hood and breakfast was yuck

Very good

Arrived late from a road trip and they could not provide room keys. Toilet ran all night. Staff was advised of the issue and never fixed it.

Friendly staff Everything else was horrible

My family and I enjoyed our stay here. The breakfast was good. It took a while to replenish some of the food but overall everything was worth it. All the staff were very friendly and the hotel has quiet hours which is great.

I haven’t seen any place like this. There’s no coffee machine or microwave in the room. It’s very inconvenient to go all the way to front desk every single time if you need hot water or heat up your food. I booked a king size bed room and the bed is king size with a queen size mattress. The staff who checked us in was not helpful at all. They said there was only one crib in the hotel which was surprisingly weird. That one crib was already in use. I will definitely be taking my business to some other hotel.

Nice place to stay. Lots of parking and free WiFi were appreciated. Breakfast was okay. Room was clean, large, colorful. Pretty easy to get where we needed to go from there.

The motel was nice enough but when we got off on the fourth floor there were mop buckets setting around where the ceiling had been leaking. We just had to walk around them is all. We weren’t offered bottles of water that was setting there and the website seem to suggest they have waffles which they did not. The air/heat was also jacked up somehow. I have never seen an air unit that also had a thermostat on the wall, therefore I could not just turn on the fan,(I like to have constant noise when I go to sleep) so I had to turn on the air which kept kicking off and on. But otherwise it was a nice place. I love the color scheme they use, it was a cute place.

Hotel was perfect for a one night stay clean comfortable beds.

Great hotel, small but clean and efficient. Staff was friendly and helpful.