San Luis Resort Condo

What breakfast. The amount of time. Check in at 4pm. Check out at 10am the next day.

Key box roller was difficult to read because of its size.

Did not have breakfast. The check in time was too late. Check out time was too early. I never had a time to check out that early.

There was no breakfast. We ate out. The location was nice! Everything was nice

Location & convenience Nothing too much could use an update on the private condo but it’s not part of Hotel .

Clean, safe and location was great Parking garage was really small for a big suv, I had to park in the back parking lot.

Amenities at hotel Not suitable for people with limited mobility or using any type of assistive devices

Location and the pool, staff Ground level

Have no complaints.

There was nothing that I didn't liked everything was awesome

The swimming pool Na

The location and amenities are terrific. The views from the balcony of the Gulf and resort are beautiful. Very comfortable for 4 people to stay in for a week. There were towels and wash clothes. I would supply a few more in the condo.

Great location. The apartment is roomy and comfortable.

It was amazing Everything

Communication from the host was good. Location was great. The patio door looks were both bad, very limited silverware , land on the last day, my husband left to load the car and the code no longer worked. This was like 7 am and had we both went we would have been locked out. I messaged the host but got no reply.

It was good

The condo wasn't bad but it's not what we originally booked!! Condo was nice and clean (little out dated) but Vacasa canceled our original booking 3 days before we arrived saying it was unavailable after we had paid in full almost 2 months in advance and we needed 2 beds, not 1 bed and a fold out couch which is what the condo had, thus the only complaint we actually had about the condo itself. Booking with Vacasa was the WORST experience EVER!! I will NEVER book with them again!! They have the ABSOLUTELY WORST customer service I've EVER had to deal with!!!! Vacasa is the ABSOLUTE WORST!! I will NEVER book another property that they manage!! They canceled our original booking 3 days prior to our arrival saying it was "unavailable ", even though it was paid in full and we booked it almost 6 weeks in advance. Only property they had available wasn't what we needed because we needed 2 beds and they were offering a property that had 1 bed and a fold out couch. We took it because it was our only option. A refund wouldn't be back in our bank account in time to book with another resort, (they conveniently canceled on a Thursday evening when a refund takes a minimum of 3 business days and we were scheduled to check in Monday!!!). Then they lied saying they were compensating us with cash for the inconvenience even though the condo they gave us was more expensive, come to find out that was a lie, they refunded the difference because the condo was CHEAPER, and after 5 calls over 4 days, and talking to a "supervisor ", all they compensated us was $50 cash!!! ABSOLUTELY THE WORST COMPANY AND CUSTOMER SERVICE!! They DO NOT care about their customers at ALL, ZERO!!! Will NEVER use this company again!!!!

We enjoyed the Hotel side of the facility and their pool area. Hotel staff was great. Don't be fooled by the name. The condos may be attached to the hotel but don't expect the same experience or customer service. The whole condo building was affected by the hurricane which is tragic. Water intrusion down through the whole complex affecting walls and mold intrusion. Upon arrival there was plastic covering all of the furniture and workers in the unit trying to air the walls out and make it habitable and it was not ready for us at the 4PM check in time. We were advised to "go eat lunch on them" (which we never got reimbursed for) and when we got back they would have it all ready for us. Wall paneling falling off the walls, Chemical odors, hair in the drains, door locks did not work any more on the sliding doors (safety hazard).A repair man did come and install locks but we had to deal with drilling in our room when we just wanted to get on with our vacation. The speakers for the alarms in the building started going off at midnight and kept going till 6 am the first night. Then we were told that there were only 2 units that were being occupied due to all of the damages to the building. They all need renovations causing us to have to wake up to workers in the mornings using saws, hammering etc. The description for this unit says that this unit was large enough for 4 people but a mini pull out couch was truly only big enough for 1, so we went ahead and got a blow up mattress because they do not have any roll away beds etc. Reached out multiple times before driving down to Galveston asking if I needed to find somewhere else to stay due to the Hurricane, and every time I was assured that there was no issues. It boils down to money. Paid in advance as required and they weren't going to loose out on that no matter how crappy of an experience the customer received. We have visited Galveston yearly for 15 years, these were the worst accommodations we have ever delt with.

NOTHING!! Booked 7am checked in at 4pm. NEVER CLEANED. All towels dirty, bed dirty, pull out bed nasty! Will not refund money cause I booked that day too close to cancellation policy they say. ITS YOUR FAULT IT WAS NOT CLEAN. Never stayed there. Out the 650 there plus 800 to stay somewhere else.

The view was spectacular. It was a nice condo and was very quiet. I really enjoyed the condo and the rates were great. It even offered a late check out which was very nice. Near all the convenient shops and eateries Even had bands for the pool area at the hotel. I look forward to staying there again