Amway Grand Plaza, Curio Collection by Hilton

We didn’t eat breakfast there. Was it included with the room? If so we were not told that was the case. Hilton rewards is confusing and I was told I was getting rewards for staying but it doesn’t look like I received any!

Beautiful facilities No place in bathroom to put vanities etc. Need more counter space around sink. Also walls are pretty thin. Can hear convo in room next door pretty easil

Room had a musty smell.. smelled like room had been smoked in, in the past

Our room was in the old part of the hotel. The bathroom door would not close and the room had a smoke smell to it. I would request a room in the newer part of the hotel next time.

No bath mat no face towels no tissues. Elevator noise throughout the night. Asked for bellhop assistance he never came.

Beautiful hotel with great staff and service

The amway Hotel Downtown Grand Rapids,MI was really nice,nice rooms with a refrigerator,but (NO MICROWAVE)nice and big indoor pool and hot tub,decent size gym next to the pool on the 4th floor in the glass tower.however everything is very expensive.they have tons of shops and restaurants inside the hotel.great customer service,housekeeping was great!Valet service is $49.00,but it was worth it,valet guys are hard working crew,(they all share the tips)or $45.00 do it yourself in a garage.

Great experience!

Superb

Location The people around us were so loud. It was very bard to fall asleep.

The staff was so accommodating. When I got to my room, within. 10 minutes, i got a text from the fro t desk aski g if my room qas okay. I said I was disappointed because it was on the lowest floor right next to a busy, loud road. I was told to come back down and in less that 15 minutes I was moved to a great room, on a higher floor, away from any noise. Fantastic customer service. Can't think of anything. It was perfect.

Clean and precise location for a incredible venue

Exceptional

Beautiful hotel. We attended a wedding reception there. It was lovely and the staff were kind and helpful. Our room was on the 11th floor. It was on the small side, but the bed and pillows were comfortable.

Bar

For the amount of money you pay to stay for a place like this not having a microwave in the rooms but a mini fridge is inconvenient when you bring leftovers back with you. Bathroom door was a sliding and super heavy to move and had mold in bathroom shower. Was disappointed for what I paid, was not worth it

It's a beautiful hotel. Our air conditioning wasn't working and we asked twice for someone to fix it and were told someone was coming and they never showed up. Disappointing as we stayed in August and it was very hot.

Close proximity to everything

Food the people, the service was great love it, that why I been there 4times The time that everything open...to late

Very versatile with all the different food places and activities! And very very beautiful place.