Days Inn by Wyndham Henrietta/Rochester Area

Room was freezing cold. Dirty sheets and pillow cases.

Deplorable is the only word I can think of

The room was tiny. The heating unit was old and dirty. It was so bad that I was hesitant to get in the bed for fear of bed bugs although I didn't see any.

No breakfast( should have), No chair, no hot water/coffee, no tower, no shampoo , no garbage cans, , bad toilet flush, dirty bed sets etc.

Quality was very poor Very dirty, rooms uncleaned, room 340 was very small nothing worked such as hair dryer and no breakfast that was paid for was never provided,room cold front desk staff was very rude and didn't care to assist when told him my issues

Room was safe, and bed was clean and comfy, no bugs in sight. Bathroom seemed renovated, plenty of hot water. Property was mostly quiet. Wifi was free though unsecured, and enough outlets for our needs. Small fridge and microwave worked great. Property was close to RIT for our needs. No breakfast was provided, not even grab-n-go. I asked for more washcloths on my third day and the clean supply storage had only one threadbare washcloth in stock, so I got a face-towel instead. I was told the laundry had not been done. Room smelled faintly of stale cigarette smoke. Terrible colors in our room: puke-colored walls, burnt brown curtains, blood-red rug. Parking lot was very cracked with paving fallen into many holes. Some potholes were 2 feet wide and 5 inches deep! The random-looking lawn was overgrown and, even after someone tried to mow the area, it appeared as if they had run out of gas or money and left it half-undone. Whole sections of the cabins were empty and in disrepair; very often there was no attendant in the front office in the middle of the day - yet the supply garage was left open with overflowing bins of laundry. The whole place had a creepy Hotel California vibe - I will not return unless there is a full renovation and sparkling reviews. M-mhm.

I was able to check in early.

I like how they were very friendly and understanding about my situation. Only thing I didn't like was that the bed was broken and the room didn't have a remote

We ended up not staying because the entire place, including the room was inhumane. It was filthy, disgusting and the entire motel should be condemned. I'm still trying to get a refund. There was nothing liked about this experience. The staff member stated he wouldn't even stay in the room, yet wouldn't contact his supervisor, nor give us a refund. I don't know how the place is even open. No locks on the hall entrance, poor lighting in hall. A fire hazard. Mold in the air conditioner, on the box spring and carpet. Curtain didn't cover the window. Worst motel ever. The pictures online are fraudulent.

The room was dirty and not well maintained. The bed looked clean, but the rest seemed dirty. Felt dirt on the floor as I walked in. Opened the drawer of night stand (I was trying to find the TV remote which I never found) and the inside was stained and dirty. Just gross. Bathroom seemed relatively clean but paint all over mirror and in the tub. Not taken care of at all. Stains in the toilet. Just not maintained. I didn't want to touch anything because I wasn't sure what might be on it. Also the air conditioner was very old so it was rattling and extremely loud.

Bad motel. Dirty, smelling with odour. Everything

Property smelled like pure cigarette smoke very very dirty bed and could not get refund due to a no refund policy

Air conditioner was noisy and didn't work Room smelled Felt uncomfortable and unsafe Definitely want a refund

The people at the place were great when I told them we didnt want to stay, they said to call expedia to get my refund they were nice about it, it was expedia that were awful, I called to cancel and get a refund, they told me front desk had to do that. They wouldnt refund me my money. I paid for something that I didnt stay at, I would not suggest booking anything from expedia, if they cant take care of there customers. DO NOT BOOK ANY THING FROM EXPEDIA.

There was only one bath towel in the room. No handtowels, no washcloths. The one towel was dirty and used. Went to the desk to ask for more towels and was told they would bring them to my room. They didn't, it says online breakfast is included. Was not

It was OK. Not great, but not bad.

Cons: "non-smoking" room reeked of smoke and urine; door latch was broken.

There was no one available to check in for 30 minutes. Room had gun shots through the door. Extremely dirty

Felt like someone was watching us all night through the wall. When reported to front desk they acted like it was no big deal. Never ever dping businesses with Wyndham

I liked the convenience of this property's location. It was reasonably clean and affordable. I was disappointed there wasn't any breakfast service, even coffee wasn't provided