Red Roof Inn Rochester - Henrietta

The room was clean , dog friendly, great parking staff was nice. It is a little outdated and needs some Tlc.

Worst place ever let’s start off by I couldn’t check in because the power was out in the building so I had to sit in the parking lot for four hours before I was able to get check in and the Wi-Fi didn’t work. The room was completely disgusting and smelled like mold I got three nights and I only stood there for one cause I just couldn’t bear to stay there it was disgusting!!!!

If I wasn’t so tired and the room was non-refundable I would have gone elsewhere. The room was absolutely filthy. The bed appeared to have already been used by someone else previously, and the bedding was dingy and stained. The small carpet area hadn’t been vacuumed in quite sometime. The coffee maker had a lot of gunk build up. I had to shower in the dark because the ceiling fan was not working and made an obnoxiously loud noise instead when the light was turned on. The pack of tissues provided were moldy even though they were still sealed. The room also had an extremely musty smell to it.

The location was perfect! Right off the highway

The whole structure of the property is really rundown. Inside the room there were several things that were noteworthy: there was a large yellow stain on the flat sheet on the bed, there was hair on the wall of the shower that hadn’t been cleaned from the previous occupant, there was no shower gel in the container, the towel rack in the bathroom was partially ripped out of the wall, there was a stench of marijuana coming into the room, and the walls were so thin, that you could hear the people in the next room talking. Overall, a very disappointing experience.

This hotel was really run down. Not the worst place I've ever stayed but close to it. TV and door lock had to be reset each day while we were there. Touchup paint on the walls and trim didn't match. Switch cover painted. Trim on the bathroom door was heavily scratched... likely by pets. The room smelled like cigarette smoke and pets. Bath caulking was moldy. Staff seemed nice but overwhelmed.

My room smelt like dogs and cigarettes. They need to upgrade the carpeting and the caulking in the bathtubs and showers.

The staff was gentle and kind! The room was absolutely filthy! It hadn't been cleaned before our arrival, as we found a peach pit right next to the bed. The floor was sticky and covered in stains (we tried removing them, and they did come off). The shower was dirty, and there were hairs on our towels. There were also stains on the bedsheets, and the room didn't smell good.

Also, there were no ice buckets, and no soap, and when we asked, they were not able to accommodate. They had a coffee maker in the room, but no tea bags were available, even at the front desk.

There was no power there Thursday night , no wifi till midnight I could not check in at 3pm till midnight so I don't personally think I should get charged a full night at all, I didn't get the key to the room till 12am.i should think I should get a litte break for that night

We will never stay here again.

Its dirty and smells so bad its not worth the money

Staff The tub was dirty no soap and the sheets was dirty

Was gross there was roches, room was dirty had sweat pants left in there condom hanging on rail got bit by bead bugs ...reserved for 5 days stayed one tried to get refunded after 1 night have picture proof and nothing yet

The Staff was very accommodating.

There was a clogged poop in the toilet when I arrived…sheets were stained…bugs on the wall…stains on the wall…holes filled with toilet paper all over the room. This was the worst hotel/inn I’ve ever seen. Do not stay here. I left almost immediately.

Wasn't to happy , was woke up by police knocking on door

Todo

Never be there and. Room smells and dirty. They have bad management the worst hotel I ever seen.

Got the incorrect room and the condition of the room was horrible. Non smoking rooms but can tell people had smoked prior. Ended up not staying and waiting on refund.