Grand Royale Hyde Park

After changing rooms, everything was fine and we had no further issues. The breakfast was also quite satisfactory. Apart from these issues, the hotel itself was very nice, and the entrance and common areas were particularly beautiful. We chose this hotel mainly because it offered air conditioning, as we were visiting during very hot weather. However, the air conditioning in our first room was not working. When we contacted the hotel, we were told that some rooms apparently do not have functioning air conditioning, but they did not seem to know which rooms these were or which ones were affected. They brought us a small and visibly dirty fan covered in dust, after contacting them three times. We also found a spider on the bed on our very first day, and there was what appeared to be a bee nest right outside the room, meaning we could not even open the window.

Breakfast was great. The chocolates & wine were a nice touch. The air conditioning was broken & could not be adjusted. It transpired they already knew it was broken when we were allocated the room. We were asked for ID at check in. This was not on the welcome email we received prior to arrival. Many older UK residents do not have a passport or driving license. Reception staff were not very friendly. Dining room staff were very friendly & helpful.

Great location No air conditioning and couldn’t open a window either. Made it an uncomfortable experience. Tiny rooms with not enough space to put both your suitcases if you are travelling as a couple.

Location excellent. Very friendly staff. Breakfast was a bit lacking second morning. Lots missing but was replaced when asked.

I had a wonderful stay at this hotel and was particularly impressed by the friendliness, professionalism and helpfulness of the entire team. Any minor issues or requests I had during my stay were handled promptly and efficiently, which made my experience very comfortable and stress-free. I would also like to express my sincere thanks to the hotel manager for kindly arranging an extension of my stay and allowing me to remain in the same room, which was greatly appreciated. A special mention must go to Diana at reception, who made an especially positive impression on me. She was exceptionally professional, welcoming and genuinely helpful, and assisted me in arranging various things I needed during my stay quickly and smoothly. Her willingness to help and her consistently pleasant manner really stood out. The breakfast was also very good and added to the overall positive experience. I would definitely recommend this lovely hotel. Its location right next to Hyde Park is fantastic, and I truly hope to return again soon. Thank you to the whole team for making my stay such a pleasant one! The air conditioning in my first room was not working during a particularly hot day. As it was the last available room that day, it was not possible to change rooms immediately. However, the staff were extremely helpful and promptly provided several fans to make me more comfortable. The following day, everything was arranged quickly and smoothly, and I was given the opportunity to move to another room with working air conditioning. I really appreciated how efficiently and professionally the hotel handled the situation.

The room was quite small for a “superior”.

Breakfast was good. Fruits fresh and sweet. Bread and pastries good. Also had cheeses, hams and smoked salmon. Yoghurt, cereal and fruits and nuts. Bacon -excellent. Also had hard boiled eggs. Great choices Well organised room. Staff lovely. Room clean. Great location. Lovely building. Some bedrooms had stairs. Staff should check with if customers were ok with them before handing out keys. Shower screen is not big enough, so water everywhere. Rooms need small refrigerator. No where to get a cold drink unless you walk the shops. Bar was a big disappointment. Small, no real character or atmosphere compared to reception and waiting rooms. Decor in bedrooms did not go with reception and waiting room. Scrambled eggs looked great but a bit bland and watery. Sausages- excellent quality but not much flavour. Would have like some fried or poached eggs.

Excellent staff. Great location. Fantastic breakfast Our room was small

The location, the breakfast. There was no air conditioning, the rooms were very very hot, the rooms were very small and run down.

Location and historic foyer No house cleaning, requested house cleaning and fresh water and didn’t receive, no air con in our room.

Beautiful old and grand foyer, reception, bar and lounge Rooms were nice but needed some updating

The air conditioning in my room swished of repeatedly during the nights and days

Good

Superb location, building and very clean. The advertised air con in my room I paid for DID NOT WORK,I spent a horrific night in a room with no air con,sealed windows and no air during the height of summer! This made me very ill and the management put me in a better room the next day, however this was upheaval and with my illness and aggravation ruined two days of my trip. I am also very disappointed in the hotel management who promised they would refund me 50% of first night's stay,not enough and they never refunded anything!

Very good

Superb

Central location with easy underground access Room too small and pokie

Location

Very good

The working air con was a welcome relief. The breakfast was wonderful and the staff were very friendly and approachable, particularly as one of us was staying for an extra night and they allowed us to stay in the same room rather than pack and move. The location was perfect! A minute's walk to the beautiful Hyde Park to escape the hustle and bustle of London and only a few minutes' walk from both Queensway and Bayswater tube stations. Nothing